Julie Carnes
Sales Specialist
Lexington,NC
Summary
Results-driven sales and customer service professional with a proven track record of building and maintaining strong client relationships. Adept at exceeding sales targets and resolving complex customer issues, consistently delivering exceptional service and satisfaction.
Overview
25
25
years of professional experience
Work History
Owner/Operator
The Crows Nest
01.2011 - 12.2024
- Cultivated a loyal customer base through personalized service and effective sales techniques, resulting in consistent revenue growth
- Negotiated favorable purchase agreements with suppliers and customers, maximizing profit margins
- Proactively addressed customer inquiries and concerns, ensuring high levels of satisfaction and repeat business
Store Supervisor
Appliance King
01.2004 - 01.2011
- Developed and implemented sales strategies that increased sales revenue
- Built and maintained strong relationships with major appliance brands (LG, Samsung, Lowes), securing contracts that drove sales
- Managed customer service operations, resolving issues and ensuring customer satisfaction, leading to positive online reviews and word-of-mouth referrals
- Trained and mentored sales and customer service staff, enhancing their skills and performance
- Created sales invoices, warranties and other customer facing documents, ensuring accuracy and customer understanding
Customer Service Representative
NCO / APAC
11.1999 - 03.2003
- Consistently exceeded customer satisfaction targets by providing prompt and effective solutions to complex issues
- Resolved customer inquiries and complaints with empathy and professionalism, building trust and loyalty
- Progressed to team leader, responsible for ensuring the team met and exceeded customer service performance metrics
- Mastered client (UPS) policies and procedures, enabling accurate and efficient issue resolution
Education
College Credits - General Studies
UNCG
Greensboro, NC06.2002
High school diploma -
North Davidson High School
Lexington, NC06.1998
Skills
- Sales Management
- Customer Relationship Management (CRM)
- Contract Negotiation
- Sales Strategy Development
- Retail Sales
- Online Sales
- Lead Generation
- Customer Service Excellence
- Conflict Resolution
- Problem-Solving
- Active Listening
- Verbal and Written Communication
- Team Leadership
- Customer retention
- Customer satisfaction
Skills
Sales Management, Customer Relationship Management (CRM), Contract Negotiation, Sales Strategy Development, Retail Sales, Online Sales, Lead Generation, Customer Service Excellence, Conflict Resolution, Problem-Solving, Active Listening, Verbal and Written Communication, Team Leadership, Customer retention, Customer satisfaction
Timeline
Owner/Operator
The Crows Nest
01.2011 - 12.2024
Store Supervisor
Appliance King
01.2004 - 01.2011
Customer Service Representative
NCO / APAC
11.1999 - 03.2003
College Credits - General Studies
UNCG
High school diploma -
North Davidson High School
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