Summary
Overview
Work History
Education
Skills
Skills
Timeline
AdministrativeAssistant
Julie Carnes

Julie Carnes

Sales Specialist
Lexington,NC

Summary

Results-driven sales and customer service professional with a proven track record of building and maintaining strong client relationships. Adept at exceeding sales targets and resolving complex customer issues, consistently delivering exceptional service and satisfaction.

Overview

25
25
years of professional experience

Work History

Owner/Operator

The Crows Nest
01.2011 - 12.2024
  • Cultivated a loyal customer base through personalized service and effective sales techniques, resulting in consistent revenue growth
  • Negotiated favorable purchase agreements with suppliers and customers, maximizing profit margins
  • Proactively addressed customer inquiries and concerns, ensuring high levels of satisfaction and repeat business

Store Supervisor

Appliance King
01.2004 - 01.2011
  • Developed and implemented sales strategies that increased sales revenue
  • Built and maintained strong relationships with major appliance brands (LG, Samsung, Lowes), securing contracts that drove sales
  • Managed customer service operations, resolving issues and ensuring customer satisfaction, leading to positive online reviews and word-of-mouth referrals
  • Trained and mentored sales and customer service staff, enhancing their skills and performance
  • Created sales invoices, warranties and other customer facing documents, ensuring accuracy and customer understanding

Customer Service Representative

NCO / APAC
11.1999 - 03.2003
  • Consistently exceeded customer satisfaction targets by providing prompt and effective solutions to complex issues
  • Resolved customer inquiries and complaints with empathy and professionalism, building trust and loyalty
  • Progressed to team leader, responsible for ensuring the team met and exceeded customer service performance metrics
  • Mastered client (UPS) policies and procedures, enabling accurate and efficient issue resolution

Education

College Credits - General Studies

UNCG
Greensboro, NC
06.2002

High school diploma -

North Davidson High School
Lexington, NC
06.1998

Skills

  • Sales Management
  • Customer Relationship Management (CRM)
  • Contract Negotiation
  • Sales Strategy Development
  • Retail Sales
  • Online Sales
  • Lead Generation
  • Customer Service Excellence
  • Conflict Resolution
  • Problem-Solving
  • Active Listening
  • Verbal and Written Communication
  • Team Leadership
  • Customer retention
  • Customer satisfaction

Skills

Sales Management, Customer Relationship Management (CRM), Contract Negotiation, Sales Strategy Development, Retail Sales, Online Sales, Lead Generation, Customer Service Excellence, Conflict Resolution, Problem-Solving, Active Listening, Verbal and Written Communication, Team Leadership, Customer retention, Customer satisfaction

Timeline

Owner/Operator

The Crows Nest
01.2011 - 12.2024

Store Supervisor

Appliance King
01.2004 - 01.2011

Customer Service Representative

NCO / APAC
11.1999 - 03.2003

College Credits - General Studies

UNCG

High school diploma -

North Davidson High School
Julie CarnesSales Specialist