Johnathan Serrano
Killeen,TX
Summary
Results-driven team leader with expertise in project coordination, quality assurance, and process improvement. Proven ability to enhance team productivity and drive customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
ECS
Belton, Texas
06.2023 - 08.2025
- Supervised team operations to ensure adherence to company policies and procedures.
- Coordinated project timelines and delegated tasks to improve workflow efficiency.
- Conducted regular team meetings to communicate updates and address concerns.
- Trained new employees on best practices and safety protocols in the workplace.
- Monitored inventory levels and managed supply orders to maintain stock availability.
- Implemented process improvements to enhance team productivity and service delivery.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Implemented strategic plans to enhance team performance and productivity.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Maintained positive working relationship with fellow staff and management.
Home Remodeler
Hero Residential
Round Rock, Texas
09.2022 - 05.2023
- Collaborated with clients to design customized home remodeling projects.
- Selected and sourced quality materials for renovation tasks.
- Operated various hand and power tools safely during remodeling work.
- Managed project timelines and coordinated with subcontractors effectively.
- Communicated regularly with clients to address project updates and concerns.
- Maintained a clean and organized workspace throughout remodeling activities.
- Installed drywall, framing, insulation, cabinetry, countertops and trim.
- Painted interior walls using quality paints from reputable manufacturers.
- Performed demolition of existing walls, floors, and ceilings to prepare for new construction.
- Laid tile flooring or backsplashes in kitchens and bathrooms following manufacturer instructions.
- Measured and cut materials to fit specific dimensions for remodeling projects.
- Removed old fixtures such as sinks, toilets and bathtubs to replace with new ones.
- Repaired damaged surfaces including drywall, plaster or other wall finishes.
- Applied sealants around windows and doors to prevent air leakage.
- Inspected the project site prior to beginning work in order to identify any potential issues or hazards that need addressing before starting the job.
- Assembled built-in furniture such as bookcases or cabinets according to specifications.
- Ensured all tools were properly maintained by cleaning them regularly and performing necessary repairs when needed.
- Adhered strictly to safety protocols while working onsite at customers' homes.
- Prepared and planned worksites to help jobs run smoothly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Education
High School Diploma -
Nottoway High School
Nottoway, VA05-2009
Skills
- Team management
- Project coordination
- Process improvement
- Quality assurance
- Inventory management
- Customer relationship management
- Issue resolution
- Overseeing daily activities
- Project management
- Leading team meetings
- Safety
- Forklift operation
Certification
- forklift certification
Timeline
Team Leader
ECS
06.2023 - 08.2025
Home Remodeler
Hero Residential
09.2022 - 05.2023
High School Diploma -
Nottoway High School