Johnathan Silien
Miami Beach Convention Center
Miami,FL
3
Languages
12
years of professional experience
Results-driven and experienced leader with a strong background in team management, sales and effectively executing daily operations. Proven ability to lead, motivate, and delegate employees effectively across a wide range of tasks while maintaining productivity, accountability, and high standards of performance. Skilled in building customer relationships, driving sales, resolving challenges, and developing teams to achieve organizational goals. Brings a strong work ethic, excellent communication skills, and extensive hands-on leadership experience.
Work History
Public Safety Supervisor
2 Years- Conducted pre-shift meetings & supervising daily shift operations, delegating team members for daily tasks & objectives in a 1.4 million square foot facility.
- Filing & submitting incident Report & work orders, Documenting incidents with clear, legible & detailed reports and maintain accurate activity logs for leadership review.
- Working with project managers and event managers to supervise a building filled with 100,000+ attendees.
- Assisted in emergency response procedures, coordinating efforts with local law enforcement and emergency services.
- Supervised daily public safety operations, ensuring compliance with safety regulations and protocols alongside local law enforcement.
- Managing employee access rights for a 1.4 million square foot facility.
Lead Solar Installer
3 Years 5 Months- Led installation teams to ensure timely completion of solar projects.
- Directed task delegation by leveraging team member strengths to ensure project completion and quota achievement.
- Trained and mentored junior installers on safety protocols and best practices.
- Implemented process improvements that increased operational efficiency by streamlining tasks.
- Collaborated with project managers to assess site conditions and develop installation plans.
- Ensured accurate record-keeping of project data by maintaining thorough documentation throughout all phases of the installation process.
Sales Associate
2 Years 4 Months- Consecutively ranked umber 1 part-timer within branch in sales, celebrated for top 8% in region.
- Averaging 68% in sales & up-selling percentile annually while company quota was 25%.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to achieve sales targets through strategic promotions and upselling techniques.
- Trained new associates on customer service protocols and operational procedures for seamless integration.
- Resolved customer complaints professionally, enhancing satisfaction and fostering repeat business relationships.
- Monitored inventory levels and coordinated restocking efforts to prevent stockouts and optimize sales opportunities.
Education
High School Diploma
Bachelor of Science - Accounting And Finance
Skills
Team-focused leadership & strong work ethic.
Ability to read
understand and pitch to consumer based on initial greeting.
Ability to study & understand product & using prior knowledge in sales to pivot & close deals.
Naturally lead by example with a calm
focused presence on shift.
Ability to maintain calm & professional demeanor in high-pressure situations.
Support team with a positive attitude and leadership approach that encourages unity and high performance.
Training employees into productive and knowledgeable team members.
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Spanish
Limited Working
Timeline
Public Safety Supervisor
Miami Beach Convention Center
08.2024 - CurrentRead More
Lead Solar Installer
Fusion Mechanical
04.2020 - 09.2023Read More
Sales Associate
Champs Sporting Goods
08.2014 - 12.2016Read More
North Port High School
High School Diploma
Read More
Pasco-Hernando State College
Bachelor of Science from Accounting And Finance
Read More