Shanya Virgin
Miami,FL
Summary
Experienced with coordinating public safety efforts and emergency response activities. Utilizes team management and operational oversight to maintain safety standards. Track record of effective communication and conflict resolution skills in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Supervisor
Saint Thomas University
Miami Gardens, FL
11.2025 - Current
- Coordinated training sessions for staff on emergency response procedures and safety policies.
- Supervised daily safety operations, ensuring adherence to protocols and standards.
- Conducted regular inspections of facilities to identify potential hazards and implement corrective measures.
- Collaborated with local law enforcement for community outreach initiatives and public safety education.
- Mentored junior staff, fostering professional development in public safety practices and operational efficiency.
- Increased team productivity by conducting regular performance evaluations, providing constructive feedback, and guiding professional development efforts.
Dispatcher
Saint Thomas University
Miami, FL
11.2024 - 11.2025
- Monitored vehicle locations using GPS tracking systems for optimal routing.
- Communicated with drivers to provide updates and resolve issues promptly.
- Collaborated with other departments to streamline communication and workflow processes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated daily dispatch operations to ensure timely delivery of goods.
Security Officer
Allied Universal
Miami, FL
10.2022 - 11.2024
- Monitored premises to prevent theft, vandalism, and other security breaches.
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Assisted in training new security personnel on procedures and operational standards.
- Maintained detailed logs of daily activities, incidents, and safety inspections.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
Operations Specialist
Amazon
Miami, FL
08.2019 - 2024
- Resolved fulfillment issues and trained new employees.
- Streamlined operational processes to enhance efficiency and reduce turnaround time
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2017
Skills
- Incident command
- Public safety
- Surveillance techniques
- Conflict de-escalation
- Teamwork and collaboration
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Relationship building
Certification
- Class D Security License
- Guard Card
- CPR/AED
- First Aid
- Driver's License
Timeline
Public Safety Supervisor
Saint Thomas University
11.2025 - Current
Dispatcher
Saint Thomas University
11.2024 - 11.2025
Security Officer
Allied Universal
10.2022 - 11.2024
Operations Specialist
Amazon
08.2019 - 2024
High School Diploma -
Miami Norland Senior High School