Johnathan Syphanthavong
Las Vegas,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Dirt Dog Inc.
2022.12 - Current
- Set clear expectations and created positive working environment for employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored areas of improvement and set goals to improve those areas. Within one year, drove stores Ecosure audit average from 82-84 to 94-96% while getting the stores first 100%.
Bar Manager, Lead Bartender
Shamrocks Irish Pub
2021.01 - 2022.12
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Postal Clerk
USPS
2020.08 - 2022.01
- Strengthened communication skills through regular interactions with others.
- Monitored performance of junior team members and offered support
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Aviation BMH, Damage Control PO, Gov. Transporter
United States Navy, USN
2014.09 - 2019.09
- Strove for improvements in community performance to meet or exceed annual financial and operational goals.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Worked weekends and long hours in deployed locations to ensure all team goals were met with high standards.
Skills
- Workplace Safety and Risk Assessment
- Foodservice Management
- Logistics Management
- Policy Implementation
- Quality Standards Determination
- Process Improvement
- Customer-Focused
- Teamwork and Collaboration
Certification
- ServSafe Certification - (2023-2028)
- Food Handler Safety Card - (2023-2026)
- Alcohol Awareness Card - (2023-2027)
- Top 10 Restaurants Award Yelp (2023)
- Boosting Stores EcoSure average from 82-84 to 94-96%
Additional Information - References
- Misi Siolo, District Manager (Shamrocks), 671-480-8839
- Josh Estaqio, Supervisor (USPS), 671-967-4351
- Celina Lacsamana, Supervisor (USN), 253-241-1616
Timeline
General Manager
Dirt Dog Inc.
2022.12 - Current
Bar Manager, Lead Bartender
Shamrocks Irish Pub
2021.01 - 2022.12
Postal Clerk
USPS
2020.08 - 2022.01
Aviation BMH, Damage Control PO, Gov. Transporter
United States Navy, USN
2014.09 - 2019.09
- ServSafe Certification - (2023-2028)
- Food Handler Safety Card - (2023-2026)
- Alcohol Awareness Card - (2023-2027)
- Top 10 Restaurants Award Yelp (2023)
- Boosting Stores EcoSure average from 82-84 to 94-96%
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