JOHNATHAN WAGNER
Cleveland,TN
Summary
Landscape Manager with 9 years of experience designing eye-catching lawns and delivering customer satisfaction by managing landscape and design teams, overseeing chemical application procedures and negotiating design contracts. Skilled in consulting with customers, managing work timelines and implementing lawn maintenance techniques. Clearly explains steps, gives direction and answers project questions to promote best practice industry standards.
Overview
12
12
years of professional experience
Work History
Manager
Mountain West Enviroments
Steamboat Springs, CO
12.2022 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Delegated work to staff, setting priorities and goals.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
Landscape Management
Novus Landscape management
Steamboat Springs, CO
04.2022 - Current
- Assisted in the accurate billing of customers following contract guidelines
- Managing daily project planning and crew scheduling
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Responded quickly to customer inquiries to drive customer satisfaction and maximize retention
- Positioned skilled staff in key areas throughout the season to optimize department productivity
- Generated reports to assess performance and adjusted workflows to realign with targets
- Documented production levels & materials to keep management informed of daily activities
Landscape Supervisor
Saylor's Outdoors
Cleveland, TN
07.2018 - 03.2022
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply
- Assisted with weekly project planning and crew scheduling
- Operated landscaping equipment with focus on safety and machine longevity
- Operated heavy equipment, including skid steers, wheel loaders, forklifts and yard goats
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests
Landscape Laborer
Two Rivers Landscaping
Cleveland, TN
09.2017 - 07.2018
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
- Mowed lawns using self-propelled and riding mowers
- Applied mulch to garden beds for protection against weeds and unwanted growth
- Provided irrigation system installation services including laying pipes and sprinklers.
- Operated tractors, mowers and other heavy equipment used in landscape maintenance.
Forklift Operator
Divinity Container
Old Fort, TN
11.2015 - 08.2017
- Removed orders from storage, wrapped and staged for shipments
- Communicated with floor managers to determine merchandise placement
- Unloaded materials and goods at designated locations for best project availability
Landscape Laborer
Hillside Landscape
Petaluma, CA
01.2013 - 11.2015
- Operated landscaping equipment with focus on safety and machine longevity
- Installed stonework according to landscape design plan and client specifications
- Reviewed completed work to verify consistency, quality, and conformance.
Education
GED -
SMCH
Sevierville, TN10.2012
Associate of Applied Science - Information Technology
Colorado Mountain College
Glenwood Springs, COSkills
- Design-focused
- Team-minded
- Customer service expert
- Sprinkler system knowledge
- Blueprints and schematics
- Heavy Equipment Operation
- Project Management
- Project planning
- Clear communication
- Contract management
- Relationship building
References
References available upon request.
Timeline
Manager
Mountain West Enviroments
12.2022 - Current
Landscape Management
Novus Landscape management
04.2022 - Current
Landscape Supervisor
Saylor's Outdoors
07.2018 - 03.2022
Landscape Laborer
Two Rivers Landscaping
09.2017 - 07.2018
Forklift Operator
Divinity Container
11.2015 - 08.2017
Landscape Laborer
Hillside Landscape
01.2013 - 11.2015
GED -
SMCH
Associate of Applied Science - Information Technology
Colorado Mountain College
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