Tiara Nelson
Stafford,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Principal Interior Designer
TLC Interior Designs
Stafford, VA
03.2022 - 09.2026
- Designed and executed 30+ full-service and virtual e-design residential projects from start to finish.
- Presented Design Mood boards using Canva to provide client visuals for space intended.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Sourced various furnishings, wall decor and window treatments tailored to the client
- Led design projects from concept to completion, ensuring alignment with client vision and functionality.
- Managed overall budgets for clients delivering excellent quality designs
- Collaborated with contractors to execute design requirements for client projects.
- Delegated and mentored an intern, fostering professional development and promoting best practices in interior design during client installations.
- Increased referral rates by consistently delivering exceptional customer service that fostered long-lasting relationships with clients resulting in repeat business.
- Balanced multiple projects simultaneously, effectively prioritizing tasks and managing time to meet all deadlines.
- Installed final furnishings, finishes and other design elements which include but not limited to assembling furniture, hanging wall decor, window treatments and more.
Pricing Coordinator(Remote)
John S. Connor, Inc.
Glen Burnie, MD
01.2019 - Current
- Acquired and negotiated rates with ocean carriers, airlines, truckers/truck brokers for bids and quotations, supporting new and current customers, overseas partners, and internal teams.
- Coordinated communication with ocean carriers, airlines, and truckers to facilitate logistics.
- Prepared accurate rate quotations, ensuring compliance with deadlines and commitments.
- Input carrier contracts into John S. Connor's contract management program, maintaining up-to-date records.
- Trucking company complaint control as sub-contractor to John S. Connor
Home Staging Assistant
The Staging Fashionista
Woodbridge, VA
07.2018 - 12.2018
- Coordinated furniture for rooms to be staged with Lead Stager
- Prepared recommendations to clients on possible furniture layout and selections with the Lead Stager
- Coordinated onsite furniture delivery/pickup to ensure proper placement and removal in collaboration with Lead Stager
- Supported Lead Stager in staging properties by arranging furniture and accessories to create cohesive and inviting spaces
- Arranged and staged rooms to create an inviting and spacious feel and to show off a rooms potential and assets
- Destaged sold properties by packing accessories, removing artwork, and rolling up rugs for efficient turnover
- Installed pictures and artwork on walls to enhance aesthetic appeal of staged homes.
Account Manager
NSD
Chantilly, VA
05.2018 - 08.2018
- Proactively serviced the needs of assigned client base by building excellent working relationships at all levels
- Managed a team of employees to ensure that all aspects of the accounts were proactively serviced
- Exceeded client expectations and sold NSD's value proposition through effective delivery of services
- Resolved client requests promptly to enhance satisfaction and works to provide continuous improvement on NSD service performance
- Reviewed account performance, communicated insights on performance levels during management and client meetings
- Supported the implementation, growth and ongoing maintenance of assigned accounts
- Handled timely resolution of client requests and works to provide continuous improvement on NSD service performance
- Reviewed account performance and provided interpretation and communication on performance levels for management and client meetings
- Acted as subject matter experts on client specific operations procedures and practices
- Surpassed client expectations by effectively delivering services that showcased NSD's value proposition
- Identified new sales opportunities and revenue growth potential within existing accounts, contributing to overall account expansion
- Provided quality internal and external communication both written and oral in regards to client expectations, requests and delivery procedures
- Acted as a control to ensure accurate and timely invoicing
- Drove the development and execution of specific strategic client programs to enhance satisfaction and create value for clients
Home Staging Assistant
Pragmatic Staging Solutions
Chantilly, VA
10.2017 - 06.2018
- Designed 1-2 homes on average a week with assistance
- Sourced and purchased fixtures, accessories, and furniture for home offices, enhancing aesthetic and functional appeal
- Responsible for invoicing clients for design work & maintaining client files
- Researched latest home trends, styles & décor
- Assessed property needs by determining space size
- Conducted weekly client calls to gauge satisfaction and implement design changes, ensuring alignment with client vision
- Evaluated property requirements by measuring available space
Customer Service Assistant Manager/Client Specialist
Adcom Worldwide
Alexandria, VA
07.2015 - 05.2018
- Executed standard operating procedures for clients, enhancing overall satisfaction and strengthening client relationships
- Assists and leads my team with day-to-day operations and tasks while maintaining deadlines
- Answers incoming calls and has heavy email interaction with clients
- Schedules local, out of out-of-state and international shipments
- Delivered tracking updates to clients to keep them informed about shipment status.
- Researches and gathers information to assist exhibitors with arranging shipments
- Researches and gather information to assist exhibitors with arranging shipments
- Assists CEO with scheduling conference calls, organization of business calendar and travel accommodations
Sales Agent(Remote)
Trinity Logistics
Fairfax, VA
03.2015 - 07.2015
- Responsible for new business development for Trinity
- Developed and nurtured customer relationships, facilitating partnerships with Trinity
- Conducted warm/cold calls to introduce and promote Trinity's transportation services to potential customers
- Educated current customers on Trinity's logistics operations through our TMS
- Coordinated in-person meetings with prospective customers to discuss services with prospective customers to meet face to face and try and sell our services to them
Logistics Specialist
Trinity Logistics
Kansas City, MO
10.2014 - 03.2015
- Maintained customer relations and communicated with carriers to promote Trinity's services
- Provided training on tools available for efficient operations.
- Managed daily shipment coordination and tracked all shipments to ensure timely delivery
- Established schedules with carriers and coordinated shipment tenders to optimize logistics flow
- Establishes and confirms rates with carriers
- Updates and maintains Transportation Management System
- Proactively identifies problems and swiftly implement the appropriate solution
- Achieves monthly and quarterly revenue, load count, and profit objectives
- Participated in special projects and handled all duties
Education
Bachelor of Arts - Business Administration
University of Missouri
Kansas City, MOSkills
- Interior design
- Sourcing artwork
- Wall covering selection
- Budget management
- Customer Service
- Leadership
- Team-Building
- Communication skills
- Problem-Solving
- Time Management
- Organization
- Design-focused
Additional information
- Skills:
- Creative
- Design Oriented
- Passionate
- Team-Building
- Customer Service
- Leadership
- Oral/Written Communication
- Problem-Solving
- Organization
- Multi-task
- Diverse environment
- Self-starter
- Time Management
- Administrative
Timeline
Principal Interior Designer
TLC Interior Designs
03.2022 - 09.2026
Pricing Coordinator(Remote)
John S. Connor, Inc.
01.2019 - Current
Home Staging Assistant
The Staging Fashionista
07.2018 - 12.2018
Account Manager
NSD
05.2018 - 08.2018
Home Staging Assistant
Pragmatic Staging Solutions
10.2017 - 06.2018
Customer Service Assistant Manager/Client Specialist
Adcom Worldwide
07.2015 - 05.2018
Sales Agent(Remote)
Trinity Logistics
03.2015 - 07.2015
Logistics Specialist
Trinity Logistics
10.2014 - 03.2015
Bachelor of Arts - Business Administration
University of Missouri