Johnathan Zuniga Bustos
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Overview
2
2
years of professional experience
Work History
Team Member
Chipotle
Highland, California
09.2024 - 01.2025
- Collaborated with team members to ensure smooth operations.
- Handled customer complaints professionally and effectively.
- Educated customers on product features and promotions.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Helped customers by answering questions and locating merchandise.
- Maintained attractive merchandise displays to maximize purchases.
- Handled customer complaints effectively and resolved issues promptly.
- Collaborated with team members to improve service delivery processes.
- Educated customers about promotions and loyalty programs during calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Team Member
McDonald’s
Phelan
03.2024 - 06.2024
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register and processed transactions efficiently.
- Handled customer inquiries and resolved issues promptly.
- Stocked shelves and ensured product availability for customers.
- Maintained clean and organized sales floor to enhance customer experience.
- Collaborated with team members to achieve daily sales goals.
- Demonstrated product features to educate customers on items.
- Participated in inventory management and restocking procedures regularly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Stocker/cashier
99 Cents Only
Hesperia, California
10.2023 - 02.2024
- Stocked shelves with merchandise to ensure availability for customers.
- Organized products by category for easy access and shopping experience.
- Maintained clean and orderly store environment to enhance customer satisfaction.
- Assisted in unloading deliveries and placing items on shelves efficiently.
- Monitored inventory levels and reported discrepancies to management promptly.
- Collaborated with team members to restock items during peak hours.
- Followed safety guidelines while handling equipment and products in the store.
- Provided friendly assistance to customers seeking product information or help.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Inspected stock for damage or defects and reported issues to management.
- Participated in physical inventories of stock on hand periodically.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Updated product labels to reflect accurate pricing.
- Assisted with store displays and window dressing as needed.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Palletized merchandise for easy movement to sales floor locations.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
Team Member
McDonald's
Phelan, California
05.2023 - 07.2023
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Chaparral High School
Phelan, CaliforniaSkills
- Customer service
- Inventory management
- Point-of-sale operation
- Product knowledge
- Cash handling
- Team collaboration
- Conflict resolution
- Sales strategies
- Time management
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Relationship building
- Training and onboarding
- Equipment maintenance
- Problem-solving
- Point-of-sale system
- Flexible schedule
- Component assembly
- Team building
- Quality assurance
- Clear communication
- Upselling techniques
- Following instructions
- Positive attitude
- Chemical handling
- Continuous development
- Equipment operation
- Technical support
- Plate presentation
- Decision-making capacity
- Willingness to learn
- Organizing work stations
- Computer skills
- Facility cleaning
- Sales support
- Cash register operations
- Problem resolution
- Conflict management
- Training new employees
- Safety compliance
- Retail sales
- Stock replenishment
- Reliability and punctuality
- Stockroom safety procedures
Languages
Spanish
Professional
Timeline
Team Member
Chipotle
09.2024 - 01.2025
Team Member
McDonald’s
03.2024 - 06.2024
Stocker/cashier
99 Cents Only
10.2023 - 02.2024
Team Member
McDonald's
05.2023 - 07.2023
Chaparral High School