Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan (Jay) Bittick

Nacogdoches,TX

Summary

Currently seeking opportunities to develop my skills in the legal field. Detail-oriented customer service representative adept at providing superior administration services while maintaining high energy motivation and a positive work environment.

I have successfully completed the US Air Force Professional Military Education Program, was a trainer and supervisor, and I was Honorably Discharged from Active Duty. I am a natural, self-motivated leader who possesses the ability to balance assigned tasks while maintaining good relations with customers, clients and coworkers. My strengths lie in my ability to understand and relate to customers’ specific desires to make insightful recommendations for problem solving. As a true professional, I have adapted to thrive on my success within my employment while displaying high energy and positivity. I have successfully navigated a work environment that required perpetually adapting to change, meeting established deadlines, and creating a positively charged work environment. I hold an entrepreneurial drive that in turn increases sales, motivates employees, and increases profits within my employment. In addition, I am equally capable of efficiently carrying out initiatives, focusing on proactive problem solving, acquiring realistic solutions all while working within a team and/or being self-motivated independently.

Professional retail worker with solid experience in managing cash transactions and providing exceptional customer service. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable performance in dynamic environments. Skilled in handling cash registers, processing payments, and maintaining accurate financial records. Known for excellent communication, problem-solving abilities, and maintaining high standards of integrity and efficiency.

Overview

2026
2026
years of professional experience

Work History

Senior Cashier

Ark Pharmacies
2024 - Current
  • Facilitated smooth shift transitions through clear communication of outstanding tasks and responsibilities.
  • Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
  • Liaised between customers and management when resolving complex issues that required higher-level intervention.
  • Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.

Customer Service Representative

Allstate Insurance Agency
01.2021 - 2024
  • Optimizes agency retention by strengthening client relationships
  • Comfortably explains and educates policy coverages in detail to clients
  • Skillfully tailors insurance policy coverages to fit the needs of clients
  • Provides opportunities to guide clients to ensure protecting their assets
  • Performs weekly policy renewal reviews for changes in discounts or coverages
  • Maintains the ability to guide personnel and clients in stressful situations

Click to Chat Verizon Wireless Sales Agent

ETECH Global Services
01.2019 - 01.2021
  • Maintained technical expertise and product knowledge necessary to make sales
  • Continually achieved or exceeded sales quotas
  • Prepared and routed sales reports through supervising authority
  • Maintained professional relationships with customers to ensure positive feedback and customer satisfaction
  • Resourcefully motivated customers to purchase or add promotional materials to their orders based on the company’s daily/weekly/seasonal promotions
  • Understood, acknowledged and responded to customers in a positive manner to better project carrier’s outlook

Aviation Management Operations Supervisor

U.S. Air Force
2014 - 01.2019
  • Directly supervised 5 personnel and alternatively supervised a team of 10+ personnel flawlessly sustaining $255 Million flying hour program
  • Assessed airfield operations while imposing airfield/runway restrictions when needed, enabling 100,000+ Air Force Base flying hours annually
  • Organized, managed & administered Safety Program for 200+ personnel in accordance with Air Force regulations and Department of Defense guidance
  • Trained 150+ contractors annually in Driving Training; continuing 4+ years of zero vehicular/aircraft mishaps
  • Coordinated with multiple agencies facilitating construction and repair of $4.3 Million in airfield projects
  • Bestowed a United States Air Force Achievement Medal for Notorious Service. Excelling in primary job, subsidiary tasks; both on and off duty, while positively representing the United States Air Force and his subordinates

Education

Bachelor’s - Business Administration, Marketing

American Military University
05-2025

Associate of Science - Aviation Management

Community College of The Air Force
Montgomery, AL
04-2019

Skills

  • Microsoft Office Suite
  • Management
  • Customer Service
  • Leading by Example
  • Administrative assistant
  • Communication Skills
  • Leadership Training
  • Project Management
  • Problem-solving
  • Supervision
  • Money Management
  • Data Entry
  • Cash handling expertise
  • POS system proficiency
  • Upselling strategies
  • Employee scheduling

Timeline

Customer Service Representative

Allstate Insurance Agency
01.2021 - 2024

Click to Chat Verizon Wireless Sales Agent

ETECH Global Services
01.2019 - 01.2021

Senior Cashier

Ark Pharmacies
2024 - Current

Aviation Management Operations Supervisor

U.S. Air Force
2014 - 01.2019

Bachelor’s - Business Administration, Marketing

American Military University

Associate of Science - Aviation Management

Community College of The Air Force