Valeria Mena
Overview
8
8
years of professional experience
Work History
Senior Cashier
The Stand
Northridge, CA
08.2023 - Current
- Delivered efficient and friendly customer service, ensuring guests had a positive experience from order placement to pickup.
- Processed orders following company register guidelines to ensure order accuracy and proper modifications.
- Assisted with expo station operations and running food, organizing completed orders and ensuring timely delivery to guests.
- Communicated closely with kitchen staff to maintain accuracy, efficiency, and smooth front-of-house operations.
- Act as a point of contact for cashiers when managers are unavailable, by answering questions, and helping resolve customer concerns in a timely manner.
- Assisted managers with opening and closing procedures while maintaining organization, cleanliness, and operational standards in the front-of-house area.
- Trained new cashiers on POS systems, menu knowledge, service standards, and company procedures to ensure consistent service quality.
Administrative/ Marketing Assistant
Magnify Consulting
Remote
06.2022 - 12.2025
- Assisted in preparing marketing materials, email communications, and content for client campaigns.
- Organized and maintained spreadsheets, reports, and marketing data in Google Sheets and Microsoft to support tracking and performance analysis.
- Coordinated project timelines and communication between team members to ensure deadlines and deliverables were met.
- Managed scheduling, document organization, and administrative processes that improved workflow efficiency in a remote work environment.
Sales Associate
Banana Republic
Glendale, CA
06.2021 - 09.2022
- Delivered personalized customer service by assisting customers with product selection and purchase decisions.
- Promoted the store’s credit card and rewards program by educating customers on benefits and encouraging sign-ups.
- Processed sales transactions, exchanges, and returns while maintaining accuracy in register operations.
- Assisted with visual merchandising, product displays, and maintaining store presentation standards.
Teacher's Assistant
Plainview Elementary School
Tujunga, CA
08.2018 - 12.2019
- Supported classroom instruction by assisting teachers with lesson preparation, educational activities, and classroom management.
- Worked one-on-one and in small groups with students to help reinforce lessons and improve understanding of assignments.
- Assisted with grading assignments, organizing learning materials, and supervising students during classroom activities.
- Provided support to teachers in managing daily classroom operations and ensuring a safe learning environment.
Education
Bachelor of Business Administration - Marketing
California State University Northridge
05-2024
Skills
- Customer Service & Guest Relations
- Staff Training
- Cash Handling & POS Systems
- Administrative Support
- Microsoft Office & Google Workspace
- Communication & Problem Solving
Timeline
Senior Cashier
The Stand
08.2023 - Current
Administrative/ Marketing Assistant
Magnify Consulting
06.2022 - 12.2025
Sales Associate
Banana Republic
06.2021 - 09.2022
Teacher's Assistant
Plainview Elementary School
08.2018 - 12.2019
Bachelor of Business Administration - Marketing
California State University Northridge