Johnathen Inskeep

Supported cybersecurity and infrastructure initiatives within a critical infrastructure environment.
Worked directly with operational and technical stakeholders to improve security posture, infrastructure reliability, and operational efficiency.
Assisted with vulnerability management activities, risk assessments, incident response efforts, and compliance initiatives.
Participated in troubleshooting, technical investigations, and process improvement initiatives.
Collaborated across teams to identify and resolve operational and security challenges.

Key Achievements
Enhanced security visibility and operational resilience.
Supported initiatives focused on infrastructure protection and risk reduction.
Improved technical documentation and operational processes

• Served as a trusted technical advisor to healthcare, municipal, and enterprise customers throughout onboarding, implementation, adoption, and ongoing platform optimization efforts.
  Led technical discovery sessions to understand customer environments, operational requirements, cybersecurity challenges, and business objectives.
  Worked directly with customers, SOC teams, and technical stakeholders to investigate issues, perform threat hunting activities, review platform findings, and recommend remediation strategies.
  Assisted customers with vulnerability management programs, security monitoring initiatives, incident response planning, and cybersecurity maturity improvements.
  Managed customer escalations and coordinated resolution efforts with Product, Engineering, SOC, and Leadership teams.
  Conducted customer training, platform demonstrations, technical workshops, and executive business reviews.
  Documented customer requirements, technical findings, recommendations, and implementation guidance.
  Served as the voice of the customer by communicating enhancement requests, operational challenges, and technical feedback to internal teams.
  
• Key Achievements
  Built trusted advisor relationships with CIOs, CISOs, Security Teams, and Executive Leadership.
  Helped customers improve cybersecurity maturity, threat visibility, and operational effectiveness.
  Successfully managed complex customer engagements involving technical troubleshooting, platform adoption, and risk management initiatives.

• Directed enterprise technology, cybersecurity, compliance, and operational initiatives for a critical access hospital.
  Managed technology implementations, integrations, vendor relationships, and operational support programs.
  Led troubleshooting and resolution of complex technical issues affecting enterprise systems and healthcare operations.
  Oversaw cybersecurity initiatives, vulnerability remediation activities, access management, and technology governance.
  Worked closely with executive leadership, operational stakeholders, and technology partners to align solutions with business goals.
  Developed operational procedures, technical documentation, training programs, and strategic roadmaps.
  
• Key Achievements
  Successfully led enterprise technology modernization initiatives.
  Improved cybersecurity controls, operational efficiency, and technology adoption.
  Strengthened organizational governance and risk management programs.