Johnathen White
Surprise
Summary
Dedicated professional with strong customer service skills and a proven ability to resolve issues effectively. Known for attention to detail and building lasting relationships. Committed to enhancing customer satisfaction and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Tire Sales
Tire Rack
Phoenix, AZ
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
Warehouse Lead
Staple
Tolleson, AZ
11.2018 - 01.2023
- Oversaw daily warehouse operations, ensuring efficiency and adherence to safety protocols.
- Trained and mentored new staff on equipment operation and inventory management procedures.
- Streamlined order fulfillment processes, reducing lead times and improving accuracy.
- Implemented inventory control systems to optimize stock levels and minimize waste.
- Operated forklifts to transport materials throughout warehouse efficiently.
- Maintained inventory accuracy by conducting regular cycle counts and audits.
- Monitored equipment performance, coordinating maintenance schedules to minimize downtime.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Customer Service Representative
MassMutual
Phoenix, AZ
02.2020 - 02.2021
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and effective issue resolution.
- Managed complex customer accounts, providing tailored solutions to meet individual client needs.
- Streamlined communication processes, enhancing collaboration between departments for improved service delivery.
- Trained new team members on company policies and customer service best practices, fostering a knowledgeable workforce.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandiser
Frito Lay
Phoenix, AZ
07.2014 - 11.2018
- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Collaborated with sales teams to align promotional activities with market trends and consumer preferences.
- Analyzed inventory levels and sales data to optimize stock placement and reduce out-of-stock occurrences.
- Trained and mentored junior merchandisers on best practices for effective product presentation.
- Implemented merchandising strategies to optimize product placement and enhance visual appeal.
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
- Collaborated with sales team to forecast demand and adjust product displays accordingly.
- Analyzed market trends to identify opportunities for product promotion and display improvements.
- Developed relationships with store management to ensure compliance with merchandising guidelines.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Active listening
- Attention to detail
- Dependable and responsible
Timeline
Tire Sales
Tire Rack
01.2023 - Current
Customer Service Representative
MassMutual
02.2020 - 02.2021
Warehouse Lead
Staple
11.2018 - 01.2023
Merchandiser
Frito Lay
07.2014 - 11.2018
High School Diploma -
Barry Goldwater High School