Johnathon Paganelli
New Albany
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Server/To-Go Server
The Warehouse Fish and Steak
08.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Cracker Barrell
04.2019 - 09.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Internship Student
Happy Smiles Dental Care
06.2021 - 06.2021
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Barista
BrewAlbany (Local Coffee Shop)
05.2020 - 01.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2026
Skills
- Strong Work Ethic
- Hospitality service expertise
- Cleanliness standards
- Table Setting
- Guest Seating
- Exceptional customer service
- Cash Handling
Timeline
Server/To-Go Server
The Warehouse Fish and Steak
08.2021 - 07.2024
Internship Student
Happy Smiles Dental Care
06.2021 - 06.2021
Barista
BrewAlbany (Local Coffee Shop)
05.2020 - 01.2021
Waitress
Cracker Barrell
04.2019 - 09.2021
Bachelor of Science - Psychology
Mississippi State University