Johnathon Watson
Summary
Proven track record of enhancing customer satisfaction and team performance as a Shift Manager at Sonic DriveIn, leveraging strong problem-solving abilities and data entry skills. Excelled in high-stress environments, notably with the Arizona Department of Corrections, by prioritizing safety and efficiency. Demonstrated dependability and critical thinking across roles, achieving significant service quality improvements.
Overview
12
12
years of professional experience
Work History
Regular Rural Mail Carrier
United States Postal Service, USPS
02.2020 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Correctional Officer
Arizona Department Of Corrections
04.2017 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Tire and Lube Technician
Walmart
05.2016 - 04.2017
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Shift Manager
Sonic DriveIn
03.2012 - 05.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2014
Skills
- Dependability
- Load Balancing
- Prioritization
- Observation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Regular Rural Mail Carrier
United States Postal Service, USPS
02.2020 - Current
Correctional Officer
Arizona Department Of Corrections
04.2017 - 02.2020
Tire and Lube Technician
Walmart
05.2016 - 04.2017
Shift Manager
Sonic DriveIn
03.2012 - 05.2016
High School Diploma -
Westview High School