JOHN D. MCKERLEY
Marietta,GA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 8 years of experience working in busy technical environments.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Package Handler
Fedex
09.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
IT Technician
LGE Community Credit Union
10.2014 - 04.2022
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed routine updates for over 50 end user applications via scripting in our Dell KACE management system.
Advanced Repair Agent
GEEK SQUAD, Best Buy Store
06.2013 - 04.2015
- Performed regular upgrades to update systems and improve operability.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Assembled, maintained and repaired system hardware.
- Provided customers with troubleshooting, repair and support services.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Education
Associate of Applied Science - Information Technology
Lincoln College of Technology
Marietta2013
No Degree - Cyber Security
Emory University
Atlanta, GA10.2022
Skills
- Experience with all major manufacturers of computer hardware
- Familiar with both desktops and laptops
- Malware/Spyware Detection & Removal
- Networking
- Bug Fixes
- Corporate Systems
- System Upgrades
- Network Repairs and Maintenance
- New Employee Training
- Microsoft Active Directory
- Diagnosis and Troubleshooting
- Monitoring Tools
- Permissions and Access Control
- VMware and Oracle (VM)
- Case Support
- Cost Analysis
Affiliations
GPA 4.0, Lincoln School of Technology
Perfect Attendance Recognition, Lincoln School of Technology
Douglas County Youth Corps Member
Certification
- Certified CompTIA A+
- Certified CompTIA Network+
- Certified CompTIA Server+
- Certified Microsoft Server 2008
Timeline
Package Handler
Fedex
09.2023 - Current
IT Technician
LGE Community Credit Union
10.2014 - 04.2022
Advanced Repair Agent
GEEK SQUAD, Best Buy Store
06.2013 - 04.2015
Associate of Applied Science - Information Technology
Lincoln College of Technology
No Degree - Cyber Security
Emory University
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