John Davila
Dundee,FL
Summary
Results-oriented Customer Service Specialist and Bail Bondsman with a strong dedication to providing exceptional support in a fast-paced working environment. Skilled in prioritizing tasks and multitasking effectively, thrives as part of a team to achieve both personal and business objectives. Recognized for ability to handle escalated customer support issues with success, consistently meets office demands while maintaining a high level of professionalism.
Overview
9
9
years of professional experience
Work History
License Claims Specialist
GEICO
07.2024 - Current
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
License Bail Bond Agent
Zona Long Bail Bonds
01.2018 - 03.2022
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Confirmed defendant appearance in court and tracked movements.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Processed payments from defendants to secure bonds.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
Dispenary Associate
Trulieve
08.2022 - 01.2024
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Delivery Driver
Amazon
03.2022 - 05.2024
- Inspected vehicle and maintained gas, oil and water levels.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Lawncare Maintenance Worker
FloraLawn
06.2016 - 11.2017
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Cut and trimmed lawns using power mowers and edgers.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Operated landscaping equipment to maintain grounds and remove trees.
Education
Bail Bonds License - Bondsman
Florida Bail Bonds Institute
Miami, FL08.2020
High School Diploma -
Haines City Senior High School
Haines City, FL05.2015
Skills
- Reliable and Punctual
- Record and File Management
- Attention to Detail
- Data Entry
- Creative Problem Solving
- Customer Service
- Money Management
- POS Software
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Office Management
- Flexible Schedule
License
- 0620 - Adjuster (All Lines)
- 0234 - Limited Surety Agent (Bail)
Timeline
License Claims Specialist
GEICO
07.2024 - Current
Dispenary Associate
Trulieve
08.2022 - 01.2024
Delivery Driver
Amazon
03.2022 - 05.2024
License Bail Bond Agent
Zona Long Bail Bonds
01.2018 - 03.2022
Lawncare Maintenance Worker
FloraLawn
06.2016 - 11.2017
Bail Bonds License - Bondsman
Florida Bail Bonds Institute
High School Diploma -
Haines City Senior High School
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