Johnny Word III
St. Louis,MO
Summary
Customer support and data entry professional with a strong technical and insurance background, seeking a challenging position in an innovative and dynamic environment. Proficient in data analysis and communication skills, with a focus on improving efficiency and accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Insure One Insurance Agency
02.2015 - 01.2020
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Assistant Office Manager/CSR
Rodney D. Young Insurance
Saint Louis, MO
01.2011 - 01.2015
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Assessed customer needs and provided appropriate insurance solutions.
- Advised customers on best practices for filing claims and resolving disputes.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Responded promptly to customer inquiries via phone or email.
- Coordinated with vendors for office supplies and equipment maintenance.
- Monitored inventory levels of office supplies; placed orders when necessary.
Education
Licensed Missouri Personal Lines Producer -
01.2013
Missouri State University - Computer animation
Missouri State University
01.2010
North Tech. High School -
North Tech. High School
01.2007
Skills
- Management/Team leader experience
- Good verbal and written communication skills
- Phone sales and customer service experience
- Problem-solving abilities
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Office expertise
Timeline
Customer Service Representative
Insure One Insurance Agency
02.2015 - 01.2020
Assistant Office Manager/CSR
Rodney D. Young Insurance
01.2011 - 01.2015
Licensed Missouri Personal Lines Producer -
Missouri State University - Computer animation
Missouri State University
North Tech. High School -
North Tech. High School
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