Johneil L. Beckford

• Establishes, builds, and maintains working relationships with prospective and existing businesses/organizations identifying their needs and promoting the Center's services and programs.
• Promote, deliver, and execute work-based training grant programs, including OJT, Paid Internships, and IWT by way of the WIOA Federal Grant.
• Continually updates all records and client progress in the customer relationship management system according to established policies and procedures.
• Make formal presentations to business leaders, chamber of commerce members, executive boards and other employer-based organizations regarding centers services, programs, and accomplishments.
• Provide and broker labor market services to employers.

Bureau of Compliance, Division of Worker's Compensation

• Efficiently organized and maintained enforcement/compliance case files, up to 30 cases
• Successfully generated over $985,000 in revenue for the department, per the calculations of each penalty that was approved.
• Made compliance contacts with an average of 80 businesses per month and evaluated business operations to determine compliance with Florida Worker's Compensation statute
• Completed in-depth reviews of audit reports, client actions, and monitoring activities per the State of Florida's compliance guidelines.
• Reviewed financial documents such as bank records, RT6s, general ledgers, and other accounting documents for compliance purposes
• Enforced regulations by reviewing federal and state laws to confirm compliance.

• Conducted HIV/ AIDs educational visits with an average of 40 - 60 business owners per month in Broward county
• Conducted seminars with health community workers and members of the public about the importance of health, prevention, and treatment
• Gathered and assessed data regarding program activities to help with effective decision-making.
• Gathered community resources and coordinated referrals to obtain services.
• Provided education and support to patients' family members.
• Helped improve the quality of training seminars and public health education materials.

• Managed up to 65 cases per week
• Resolved conflicts by moderating disputes and grievances between parties with goal of speedy and fair resolution
• Conducted hearings to make decisions on claims and cases; Prepared thorough written papers and presentations outlining opinions and decisions
• Determined appropriate liability, sanctions and penalties after listening to cases; Authorized claim payments for clients wishing to settle cases
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

• Currently manages a team of 3 paid staff members and 12 volunteers
• Monitors budget execution work, including obligations incurred and actual expenditures of funds
• Performs budget formulation work involving review and preparation of budget estimates and financial plans
• Implemented fundraising and promotional activities to support departmental programs
• Developed administrative processes to achieve organizational objectives and improve office efficiency
• Reviewed and suggested improvements for interoffice correspondence, reports, and presentations. In November 2021, implemented and trained on the usage of Cloud-Based Storage for the center
• Manages social media platforms and marketing material for the center

• Successfully earned "Salesman of the Quarter" for 3 consecutive periods
• Mentored an average of 7 employees and instructed on management of complicated sales, complex issues and difficult customers
• Monitored performance of sales team and implemented improved methods to close gaps.
• Created and implemented store displays, promoting sales and growth.
• Created and reported sales metrics and statistics to management through the usage of Microsoft Excell and Powerpoint.

• Successfully mentored up to 14 team members on metrics and consumer experience behavior identification to improve satisfaction ratings
• Negotiated and closed deals with minimal oversight; Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
• Trained new employees on processes to promote productivity team-wide
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

• Created delivery routes based on destinations and timelines to maintain efficiency; Communicated effectively with dispatch regarding delivery progress and route detours
• Answered customer questions regarding products and resolved issues with order accuracy and quality
• Handled merchandise in accordance with product handling standards
• Notified customers of delays to decrease calls to support