Johnell Samson
New York
Summary
Motivated and reliable professional with experience in customer service, retail, coffee service, and pet care. Strong people skills, a positive attitude, and the ability to stay organized in fast-paced environments. Passionate about helping others, learning new skills, and providing excellent service every day.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dog Daycare Attendant
Harlem Doggie Day Spa
New York, NY
06.2025 - 02.2026
- Supervised daily activities of dogs to ensure safe and engaging environment.
- Implemented feeding schedules and monitored dietary needs for various breeds.
- Developed and maintained strong relationships with pet owners through effective communication.
- Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates for pet parents.
- Communicated professionally with pet owners via phone, email, and text.
Barista
Starbucks
New York, NY
02.2023 - 05.2025
- Greeted customers and helped with questions, selections, and purchases while upselling.
- Maintained a clean and organized store environment, enhancing the overall experience for customers.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
Retail Sales Associate
Adidas
New York, NY
03.2022 - 01.2023
- Managed returns and exchanges, ensuring professional resolution of customer issues.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Assisted customers in product selection, enhancing overall shopping experience.
Cashier
Pret A Manger
New York, NY
08.2021 - 01.2022
- Greeted customers entering the store, helped determine their needs and promptly responded.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Built relationships with customers to encourage patronage.
Retail Sales Associate
American Eagle Outfitters, Inc
New York, NY
01.2019 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using POS systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically; attracting more customers to the store.
Education
Bachelor of Arts - Theater
Hunter College
New York, NY04-2028
High School Diploma -
John Jay High School
Brooklyn04-2021
Skills
- Early & Punctual
- Salesmanship
- Teamwork
- Adaptive and creative
- Communication skills
- Dependable
- Exceptional customer service
- Cleanliness & sanitation
- Dog training experience
Certification
- Food Handler Certificate
- Pet First Aid & CPR Certification
- Customer Service Certification
- CPR/AED Certifac
Languages
French
Creole
Timeline
Dog Daycare Attendant
Harlem Doggie Day Spa
06.2025 - 02.2026
Barista
Starbucks
02.2023 - 05.2025
Retail Sales Associate
Adidas
03.2022 - 01.2023
Cashier
Pret A Manger
08.2021 - 01.2022
Retail Sales Associate
American Eagle Outfitters, Inc
01.2019 - 07.2021
Bachelor of Arts - Theater
Hunter College
High School Diploma -
John Jay High School