Johnelle Boyd
Mohawk,USA
Summary
Developed strong customer service and teamwork skills in fast-paced retail environment. Demonstrated ability to manage inventory and assist customers efficiently. Seeking to transition into new field, leveraging organizational and communication strengths.
Experienced with maintaining organized and appealing sales floors, ensuring positive shopping experience. Utilizes effective communication and problem-solving skills to assist customers and support team operations. Knowledge of inventory management and customer service principles in retail settings.
Overview
1
1
year of professional experience
Work History
Floor Associate
HomeGoods
09.2025 - Current
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
- Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Volunteered for additional shifts during peak times, enhancing team productivity during busy seasons.
- Engaged with customers about promotions, encouraging participation in loyalty programs effectively.
- Stocked shelves and organized merchandise displays to enhance overall shopping experience.
Cashier / Sales Floor Associate
Big Lots
11.2024 - 03.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Education
Associate of Science - Health Sciences
Mohawk Valley Community College
Utica, NY05.2027
High School Diploma -
Central Valley Academy
Ilion, NY06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Attention to detail
- Multitasking and organization
- Honest and dependable
- Time management skills
- Reliability and punctuality
Timeline
Floor Associate
HomeGoods
09.2025 - Current
Cashier / Sales Floor Associate
Big Lots
11.2024 - 03.2025
Associate of Science - Health Sciences
Mohawk Valley Community College
High School Diploma -
Central Valley Academy