Johneray Case
Rancho Santa Margarita,CA
Summary
Professional Security Officer proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Package Handler
Federal Express
01.2020 - Current
- Operated conveyor systems to efficiently sort packages for timely delivery.
- Loaded and unloaded packages from trucks while adhering to safety protocols.
- Conducted routine inspections of equipment to ensure operational functionality.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Assisted in training new employees on package handling procedures and safety guidelines.
- Implemented best practices for packaging materials to reduce damage during transit.
- Monitored inventory levels of supplies and reported shortages as needed.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Managed warehouse operations and verified proper shipment procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
- Fostered culture of continuous improvement, suggesting several process optimizations that were implemented.
- Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
- Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
- Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
Professional Security Officer
Allied Universal Security Services
06.2021 - 05.2026
- Monitored premises to ensure safety and security of personnel and property (remotely & physically)
- Conducted regular patrols to identify potential hazards or security breaches
- Responded promptly to alarms and emergencies, ensuring swift resolution
- Maintained accurate logs of daily activities and incidents for reporting purposes
- Collaborated with law enforcement during investigations to enhance security measures
- Trained new officers on protocols, procedures, and emergency response techniques
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored premises to ensure safety and security of personnel and property
- Implemented process improvements to enhance operational efficiency in security operations
- Developed and delivered safety presentations to staff, promoting awareness of best practices
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Conducted regular audits of security equipment, ensuring optimal functionality for maximum protection.
- Supported Human Resources in conducting background checks on prospective employees, ensuring the hiring of trustworthy individuals.
- Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining a secure environment.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Monitored premises to ensure safety and security of personnel and property
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
GED - Basics
C.O.D. Of The Desert
Palm Desert, CA06.2017
Skills
Professional Security Officer - Command Central - remote security watch, foot patrols, data entry, dispatch, communications, codes, reports, respond and find solutions to breech of security
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Professional Security Officer
Allied Universal Security Services
06.2021 - 05.2026
Package Handler
Federal Express
01.2020 - Current
GED - Basics
C.O.D. Of The Desert