Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Johnese Sherman
South San Francisco,CA
Summary
Overview
7
years of professional experience
Work History
Westgate Lakes Resort & SpaLas Vegas, NV
Customer Service Representative
08.2022 - 03.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
Supreme ConceptsLas Vegas, NV
Customer Service Specialist
07.2022 - 08.2022
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Cheviotto JeansSan Jose, CA
Marketing Manager
04.2020 - 08.2021
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs for over 5,000 customers.
- Created insightful methods to enhance company’s pattern of growth that increased brand engagement by 50%.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
International Business Association
Vice President
01.2017 - 12.2019
Job overview
- Managed budgets and supervised marketing campaigns for the organization.
- Identified opportunities to improve business process flows and overall departmental productivity.
Youth Leadership Institute Fresno, CA
Assistant Project Coordinator
01.2019 - 08.2019
Job overview
- Facilitated meetings using different methods to relay information to local youth.
- Being aware of communal needs and set specific goals.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Planned and facilitated community based workshops in accordance with purposeful curricula, employing varied methods to maximize attendance.
- Conducted research and gathered key information for use in upcoming project planning
Chiropractic Health CenterFresno, CA
Receptionist
03.2016 - 05.2018
Job overview
- Provided quality customer service to patients and guests Multitasks in stressful situations Organized data for customers Worked closely with chiropractors to relay communication to patients Provides helpful customer feedback
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
Education
Pepup Tech AcademySan Francisco, CA
Salesforce Administrator Certification from Salesforce Admin Certification
04.2020
University Overview
California State University - FresnoFresno, CA
Bachelor of Science from Business Administration, International Business Option
06.2019
University Overview
Skills
- Strategic Planning and Alignment
- Relationship Building
- Marketing Program Management
- Salesforce CRM Software
- Account Management
- Sales Expertise
- Microsoft Word
- Managing Multiple Tasks
- Problem-Solving Ability
- Trained in Salesforce
Timeline
Customer Service Representative
Westgate Lakes Resort & Spa
08.2022 - 03.2023
Customer Service Specialist
Supreme Concepts
07.2022 - 08.2022
Marketing Manager
Cheviotto Jeans
04.2020 - 08.2021
Assistant Project Coordinator
Youth Leadership Institute
01.2019 - 08.2019
Vice President
International Business Association
01.2017 - 12.2019
Receptionist
Chiropractic Health Center
03.2016 - 05.2018
Pepup Tech Academy
Salesforce Administrator Certification from Salesforce Admin Certification
California State University - Fresno
Bachelor of Science from Business Administration, International Business Option
Similar Profiles
Rony SilaRony Sila
Line Cook at Westgate Lakes Resort & SpaLine Cook at Westgate Lakes Resort & Spa
Brahim Ait DaoudBrahim Ait Daoud
Resort General Manager at Westgate Lakes Resort & Spa (2200 unit complex)Resort General Manager at Westgate Lakes Resort & Spa (2200 unit complex)
Erika PenaErika Pena
Pool Attendant at Westgate Lakes Resort & SpaPool Attendant at Westgate Lakes Resort & Spa
Adleigh BasakAdleigh Basak
Lifeguard/Cashier at Westgate Lakes Resort & SpaLifeguard/Cashier at Westgate Lakes Resort & Spa
Ashraf HegazyAshraf Hegazy
Customer Service Sales Representative at CK 76Customer Service Sales Representative at CK 76