Johneshia Nora
Houston,United States
Summary
Healthcare‑focused professional with an Associate of Science in Psychology and experience in behavioral support, CNA care, and Medicare advocacy. Strong in client advocacy, ethical communication, confidentiality, and accurate documentation. Reliable and comfortable working independently in remote healthcare settings.
Overview
5
5
years of professional experience
Work History
Behavioral Support / Teacher Assistant
Avondale House
Houston, Texas, United States
02.2024 - 04.2025
- Applied psychological principles to support individuals with behavioral, emotional, and developmental needs
- Observed behavior patterns and documented daily progress with accuracy and professionalism
- Utilized active listening and empathetic communication to build trust and support positive outcomes
- Maintained strict confidentiality and followed ethical and organizational guidelines
Medicare Advocate / Client Support Specialist
Agent C Solutions
Houston, TX
04.2024 - 09.2024
- Assisted Medicare beneficiaries with understanding coverage options, benefits, and enrollment processes
- Applied behavioral and psychological principles to communicate complex information clearly and calmly
- Advocated for clients by identifying needs, addressing concerns, and guiding decision‑making
- Maintained confidentiality while handling sensitive personal and healthcare information
- Documented client interactions, questions, and outcomes accurately
- Utilized active listening, empathy, and problem‑solving to reduce confusion and frustration
Guest Support /Customer Servicd
Watercrest at Shadow Creek Ranch
Houston, TX
08.2022 - 06.2024
- Assisted residents and guests with questions, concerns, and requests in a professional manner
- Used interpersonal communication skills to address needs calmly and effectively
- Maintained organized records and schedules while supporting daily operations
Certified Nursing Assistant
Multiple Facilities
Houston, Texas, United States
02.2020 - 12.2023
- Provided client‑centered care while applying behavioral awareness and emotional sensitivity
- Accurately documented observations, activities, and changes while maintaining confidentiality
- Communicated clearly with clients, families, and interdisciplinary teams
- Demonstrated reliability, adaptability, and attention to detail in high‑responsibility settings
Education
Associate of Science - Psychology
Houston Community College
Houston, TX12.2025
Skills
- Time management & Independent work
- Confidentiality (HIPPA)
- Comfortable using email, video conferencing, and digital documentation systems (Email, Zoom, Microsoft word)
- Highly organized, dependable, and self‑directed
- Able to learn new software, systems, and workflows quickly
Contact
Email: johnesia22@gmail.com
Timeline
Medicare Advocate / Client Support Specialist
Agent C Solutions
04.2024 - 09.2024
Behavioral Support / Teacher Assistant
Avondale House
02.2024 - 04.2025
Guest Support /Customer Servicd
Watercrest at Shadow Creek Ranch
08.2022 - 06.2024
Certified Nursing Assistant
Multiple Facilities
02.2020 - 12.2023
Associate of Science - Psychology
Houston Community College