Johnetria Newell

• Ensure medications, health kits, and DME are delivered to patients’ home.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
• Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
• Understood and followed oral and written directions.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
• Monitored health and well-being of clients and reported significant health changes.
• Assisted with providing physical restraints when necessary according to established protocols.
• Ensured that no dangerous objects were left within reach of hospitalized patients.

· Using effective communication skills to resolve claim issues

• Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
• Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

• Management and supervision of front office desk.
• Delegated caseload and assignments for the day
• Scheduled appointments and managed an extensive calendar
• Organization of electronic filing system
• Handling of paper and electronic correspondences
• Transcription of medical records
• Directly assisting nurse midwife
• Successful performance of phlebotomy skills
• Collected vital signs and provided appropriate documentation
• Used communication skills to ensure patient comfort and satisfaction