Amy Coulter
Fountain Valley,CA
Summary
Motivated professional offering 24 years of experience in education and business. A wealth of knowledge in project management principles and business processes. Highly organized, detail-oriented, and able to take on multiple tasks with a high degree of accuracy. Strong work ethic and dedication to achieving goals. Effective communicator with interpersonal skills committed to fostering a culture of growth and development.
Overview
24
24
years of professional experience
Work History
Customer Service Representative Remote
Johnson & Johnson, MedTech
11.2021 - 12.2023
- Delivered exceptional customer service through timely responses and personalized follow-up communications via calls and emails.
- Prepared and edited presentations for internal monthly team meetings.
- Skilled at working independently and collaboratively in a team environment.
- Customer orders and phone call resolutions with 99.5% - 100% accuracy.
Teacher
Fountain Valley School District/Dr. Kim School
08.2011 - 06.2021
- Communicated with teachers, administrators, and parents to help students reach learning objectives.
- Contributed to developing a school-wide STEM initiative, a transformative project that expanded the availability and quality of STEM education for all students, inspiring a new generation of innovators.
- Implemented data-driven instruction by analyzing student performance data to inform lesson planning and differentiating strategies.
- Boosted student engagement with interactive lab activities, resulting in increased understanding of scientific processes by 100%.
- SMART board, Canvas, ELMO document camera, Planbook, Zoom, WebEx, Kahoot!
Operations Manager
Tao Of Wellness Center
08.2009 - 09.2011
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with 10+ vendors, resulting in better pricing and improved service quality.
SAT Exam Proctor/English Tutor
Hong Kong International School
02.2000 - 03.2004
- Enhanced test security by diligently monitoring exam rooms and enforcing strict testing protocols.
- Supported student success by providing clear instructions and answering procedural questions during exams.
- Ensured accurate test administration by strictly adhering to guidelines provided by examination boards.
- Maintained a quiet and focused environment, enabling 30+ students to concentrate fully on their exams.
Education
Master of Science - Human Factors
Embry-Riddle Aeronautical University - Worldwide
Daytona Beach, FL 05.2024 - Current
Post-Baccalaureate Degree - Education
Western Governors University
Salt Lake City, Utah2011
Bachelor of Science - Biology
University State of New York
Albany, NY1997
Skills
- Microsoft: Word, Excel, PowerPoint, Outlook
- Google: Docs, Sheets, Slides, Forms
- Canvas, Blackboard, Google Classroom
- Written and Verbal Communication
- Research
- Data Collection
- Project Management
- Multi-tasking
- Problem Solving
- Active Listening
Hobbies and Interests
Traveling - Journaling - Gardening - Reading - DIY Projects - Astronomy
Volunteer
Girl Scout Leader, Orange County 2016 - Current
Girls Scout Fundraiser Coordinator, Orange County 2016 - Current
Secretary - Executive Board for Music Boosters, Woodbridge HS Irvine, CA 2014 - 2016
Certification
Instructional Design, LinkedIn Learning 2024
Elearning: Instructional Design, LinkedIn Learning 2024
Ethics in Age of Generative AI, LinkedIn Learning 2023
Gen AI: Evolution Online Search, LinkedIn Learning 2023
Driving Inclusion with Empathy, LinkedIn Learning 2022
Foundations of Project Management, Coursera 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Human Factors
Embry-Riddle Aeronautical University - Worldwide
05.2024 - Current
Customer Service Representative Remote
Johnson & Johnson, MedTech
11.2021 - 12.2023
Teacher
Fountain Valley School District/Dr. Kim School
08.2011 - 06.2021
Operations Manager
Tao Of Wellness Center
08.2009 - 09.2011
SAT Exam Proctor/English Tutor
Hong Kong International School
02.2000 - 03.2004
Post-Baccalaureate Degree - Education
Western Governors University
Bachelor of Science - Biology
University State of New York