Chaundra Nelson
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Remote
AT&T Mobility
Salem, OR
10.2023 - Current
- Facilitated troubleshooting processes for customers experiencing technical issues with devices and services.
- Managed customer accounts by updating billing information and processing payments efficiently.
- Conducted follow-up calls to ensure resolution satisfaction and foster long-term customer loyalty.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Upheld quality control policies and procedures to increase customer satisfaction.
- Recorded information from potential customers regarding specific product or service needs
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Consulted with customers to resolve service and billing issues
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Qualified customers' interest levels by building trust through conversation without utilizing a script
Customer Service Representative(Remote)
Granite Transformations
Beaverton, OR
01.2014 - 06.2023
- Called no shows and cancellations to reschedule.
- Scheduled appointments and maintained and updated appointment calendars.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Transmitted information or documents to customers through email, mailings or chat
- Made phone calls and sent emails to establish leads.
- Made outbound calls to obtain account information.
Manager on Duty
JOANN Fabrics and Crafts
Beaverton, OR
01.2014 - 01.2014
- Responded to customer questions regarding products, prices and availability.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with company policies, objectives and communication goals.
Customer Service Representative
JN Foods
Clackamas, OR
01.2011 - 01.2013
- Organized client contracts, records and reports to strengthen traceability.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Responded to phone and online customer service requests
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Tigard High School
Tigard, ORSkills
- Team Building and Leadership
- Work Prioritization
- Positive and Constructive Feedback
- Problem-Solving
- Time Management
- Call Answering and Routing
- Computer Proficiency
- Reliable and Punctual
- Customer Service-Oriented
- Appointment Scheduling
- Courteous and Professional
- Good Work Ethic
- Microsoft Office
- Microsoft PowerPoint
- Excel
- Microsoft Word
Education and Training
other
Timeline
Customer Service Representative Remote
AT&T Mobility
10.2023 - Current
Customer Service Representative(Remote)
Granite Transformations
01.2014 - 06.2023
Manager on Duty
JOANN Fabrics and Crafts
01.2014 - 01.2014
Customer Service Representative
JN Foods
01.2011 - 01.2013
High School Diploma -
Tigard High School