JACQUELINE JACKSON
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Remote
Teladoc
09.2023 - Current
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handled time, and productivity.
- Updated account information to maintain customer records and collected payments.
Customer Service Representative Remote
Agero Road Side Assistant
03.2021 - 08.2024
- Verify customer's safety throughout the call, verify their roadside coverage, and current location, and secure services such as towing, lockout, tire changes, fuel delivery, and electric vehicle charging
- Answer inbound phone calls from stranded motorists and dispatch our contracted providers to come to their rescue.
- Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Customer Service Representative Remote
Comcast, Xfinity
06.2019 - 08.2023
- Developed and updated databases to handle customer data, and handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes. Managed timely and effective replacement of damaged or missing products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service.
- Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports value our customer" campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.
Preschool Teacher
Saint John Preschool
07.2016 - 02.2019
- Instructed students in the basic color, number and shapes to lay the foundation to their transition into kindergarten
- Develop lesson plans by incorporating South Carolina standards for kindergarten
- Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities
- Establish and enforce rules for behavior, and procedures for maintaining order
- Observe and evaluate children's performance.
Director
Step By Step Child Development Center
11.2008 - 01.2014
- Responsible for overseeing the program and fiscal operation of the daycare
- Oversee the staffing of the program including hiring, firing, and annual evaluation of staff performance
- Scheduled and conducted monthly staff training and meetings
- Collected and recorded payments for tuition
- Supervised classrooms, staff and volunteers and understand their values
- Collected and recorded payments for tuition.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Airport High School
West Columbia, SC07.1996
Skills
- Complaint Handling & Issue Resolution
- Emails and Chat
- Inbound & Outbound Call Handling
- Detail oriented and self-motivated
- Ability to work in a fast-paced environment
- Proficient in MS Office Suite (Excel, Outlook, PowerPoint, Word, and QuickBooks)
- Strong oral and written communication
- Excellent stress tolerance, outstanding customer service
- Successfully work well with others and alone
- Building rapport
- Office equipment proficiency
- Product and service knowledge
- Billing Adjustments and Refunds
Timeline
Customer Service Representative Remote
Teladoc
09.2023 - Current
Customer Service Representative Remote
Agero Road Side Assistant
03.2021 - 08.2024
Customer Service Representative Remote
Comcast, Xfinity
06.2019 - 08.2023
Preschool Teacher
Saint John Preschool
07.2016 - 02.2019
Director
Step By Step Child Development Center
11.2008 - 01.2014
High School Diploma -
Airport High School