Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Johnetta Gonseh

Johnetta Gonseh

Marion

Summary

Detail-oriented Photographer with expertise in traditional and digital photography, delivering high-quality images through advanced post-processing techniques. Compassionate Direct Care Worker committed to enhancing patient wellness by monitoring medication reactions, observing behaviors, and promoting healthy habits. Dedicated to ensuring client safety and comfort while assisting with daily living activities and meal preparation.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

Systems Unlimited
Cedar Rapids
09.2024 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supported individuals with disabilities in daily living activities and personal care.
  • Assisted clients in developing social skills and community integration.
  • Collaborated with team members to create individualized support plans.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Documented client progress and reported concerns to supervisors regularly.

CUSTOMER SERVICE

MCDONALDS + OFFICE DEPOT
01.2020 - 01.2023
  • Provided support to customers during transactions, Learned and operated POS system efficiently, Requested customer feedback through surveys, Promoted additional products to customers, Cultivated leadership skills among team members and product knowledge to better assist customers
  • Supported customers during transactions, operated POS system efficiently, gathered customer feedback through surveys, promoted additional products, and enhanced team leadership and product knowledge to improve customer assistance.
  • Identified customer service improvement opportunities and communicated feedback to management.
  • Supervised and coordinated customer service representatives to ensure delivery of high-quality service.
  • Maintained restaurant and lobby cleanliness and sanitation, ensuring high standards of hygiene.

SALES EXPERT

BEYOND ELITE FOR AT&T
04.2018 - 01.2023
  • Actively customize quotes and services based on the customers' wishes, demographics and telecommunications current situation
  • Greeted and recruited customers seeking our product or service, delivering elite customer service to enhance satisfaction
  • Maintained a positive attitude while assisting customers - Communicate effectively, Ask questions & Listen so you provide the best experience possible

Education

High School -

Linn-Marr Highschool
Cedar Rapids, IA

Computer Science Student -

Kirkwood Community College

Computer Science Student -

University of Iowa

Skills

  • Behavioral Support
  • Behavioral support
  • Customer Relationships
  • Customer Service
  • Team Leadership
  • Advocacy Training
  • Technology

Languages

9/10, 10/10

Personal Information

9/10, 10/10

Timeline

Direct Support Professional

Systems Unlimited
09.2024 - Current

CUSTOMER SERVICE

MCDONALDS + OFFICE DEPOT
01.2020 - 01.2023

SALES EXPERT

BEYOND ELITE FOR AT&T
04.2018 - 01.2023

High School -

Linn-Marr Highschool

Computer Science Student -

Kirkwood Community College

Computer Science Student -

University of Iowa
Johnetta Gonseh