Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Johnette Michaels

Danville,PA

Summary

Dynamic healthcare professional with extensive experience at Geisinger Medical Center, excelling in patient care and medical billing. Proven ability to advocate for patients while ensuring compliance with healthcare regulations. Skilled in electronic health records and team collaboration, consistently enhancing service delivery and patient satisfaction. Adaptable and committed to continuous improvement in healthcare processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Nursing Support Assistant - Emergency Medicine

Geisinger Medical Center
Danville, PA
12.2021 - Current
  • Provide direct patient care to patients, as directed by the registered nurse.
  • Assists patients with all aspects of their ADLs for an ongoing continuum of care in an environment that promotes safety.
  • Obtain and maintain the integrity of specimens in accordance with policy, procedures, and physicians' orders.
  • Perform EKGs and bedside glucose monitoring, per physician orders.
  • Responsible for transporting blood and blood products to and from the blood bank as needed.
  • Assist in the care and maintenance of equipment, as well as troubleshooting and resolving issues related to ensuring adequate supplies on the unit.
  • Provides one-on-one patient safety watch as assigned for the safety of patients in psychological crisis.
  • Access to non-controlled medications, with the ability to transport non-controlled medications as necessary to meet the needs of the clinic and unit.

Destination Medicine Coordinator

Geisigner Medical Center
Danville, PA
04.2021 - Current
  • Utilizes Geisinger's CICARE initiatives to assist patients in acquiring and navigating health services.
  • Acts as a key resource and primary point of communication for patients and their families during the Destination Medicine encounter.
  • Maintains systematic processes that ensure timely communication, service, and follow-up with all stakeholders involved in receiving and providing care through Geisinger's Destination Medicine program.
  • Serves as an advocate for our patients and their families before, during, and long after their encounters.
  • Coordinated with multidisciplinary team members including physicians, surgeons, therapists, nutritionists and social workers to ensure comprehensive patient care.

Patient Financial Counselor

Geisinger Medical Center
Danville, PA
09.2018 - 04.2021
  • Responsible for the development of, and training of, new staff as directed by the supervisor.
  • Reviewed and recommended process improvements in accordance with Health and Human Services billing guidelines, and with payer contractual obligations.
  • Responded to physicians and department heads regarding revenue and charging procedures.
  • Calculated patient financial estimates according to current legal regulations, hospital procedures, and policy.
  • Identified potential bad debt write-offs by analyzing patient accounts.
  • Assisted patients in understanding the details of their bills, including deductibles and co-pays.
  • Provided assistance in resolving coding errors that resulted in inaccurate billings.
  • Advocated for patient rights when dealing with third-party payers.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Documented all interactions with patients regarding billing issues in a timely manner.
  • Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
  • Maintained knowledge of current health care regulations related to billing practices.
  • Participated in training programs designed to improve customer service skills related to billing processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Processed credit card payments accurately and securely.

Education

Associate of Applied Science - Nursing

Pennsylvania College of Technology
Williamsport, PA
12-2025

Bachelor of Science - Technical Management

DeVry University
Illinois City, IL
08-2013

Some College (No Degree) - Emergency Medical Technician

Northampton Community College
Bethlehem, PA

Skills

  • Patient care
  • Medical billing
  • Electronic health records
  • Customer service
  • Healthcare regulations
  • Team collaboration
  • Business administration
  • Goal setting
  • Insurance eligibility verification
  • Administrative support
  • Billing and coding
  • Microsoft Office Suite
  • Electronic records management
  • Adaptability and flexibility
  • Research and analytical skills
  • Confidentiality maintenance
  • Scheduling

Affiliations

  • Mahoning Valley Ambulance Association, Carbon County: 2012 - 2022

Certification

  • Basic Life Support CPR
  • Emergency Medical Technician
  • International Fire Service Accreditation Congress, Education Methodology: Issued by the Pennsylvania State Fire Academy

References

References available upon request.

Timeline

Nursing Support Assistant - Emergency Medicine

Geisinger Medical Center
12.2021 - Current

Destination Medicine Coordinator

Geisigner Medical Center
04.2021 - Current

Patient Financial Counselor

Geisinger Medical Center
09.2018 - 04.2021

Associate of Applied Science - Nursing

Pennsylvania College of Technology

Bachelor of Science - Technical Management

DeVry University

Some College (No Degree) - Emergency Medical Technician

Northampton Community College

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Johnette Michaels