Leslie Hernandez

• Ensure residents are presentable and clean
• Follow up with the nurse for resident care or updates.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.

• Responded quickly to emergency situations involving sudden illness or injury.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Report any changes as far as skin tears, bruising, mood and behavior changes.
• Report new activities.
• Make sure he/she had adequate supplies.

Follow up with nurse.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

• Assist members with their insurance benefit
• Assist with PCP changes and finding providers covered by insurance
• Assist pharmacist in ensuring members received their medicine
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.

• Disinfect and sanitize patients rooms
• Clean and tidy common areas like waiting rooms offices etc..
• Improved company compliance with environmental regulations through regular audits and evaluations of operations.
• Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.

• Assist customers with finding clothing for either special events or just a regular outfit
• Assist members with purchasing merchandise
• Being in charge of money box, checks and credit card/gift card payments
• Tidy up clothes racks, fitting rooms and common areas
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.