John F. Jordan II
Tulsa,OK
Summary
Dedicated warehouse professional with over nine years of experience in cold storage operations and customer service. Skilled in optimizing inventory processes and ensuring order accuracy, contributing to improved customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Cold Refrigeration Selector
Quick and Tasty INC. (QT Distribution Center)
Tulsa, Oklahoma
06.2016 - 10.2025
- Selected cold-stored items based on daily orders and packing lists for distribution to stores throughout Tulsa.
- Verified order accuracy through meticulous selection and counting of items, ensuring timely deliveries.
- Collaborated with team to streamline picking processes, improving overall workflow.
- Inspected incoming products for quality assurance, promptly reporting discrepancies to maintain standards.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
Customer Service Team Lead (Warehouse)
Mathis Brothers Home Furniture
Tulsa, Oklahoma
05.2010 - 06.2016
- Provided exceptional customer service through phone and email support.
- Investigated and resolved customer complaints about product quality and service.
- Followed up with customers post-issue resolution to confirm satisfaction with outcomes.
- Collaborated with team members to streamline support processes for customer pick-up and delivery.
- Maintained up-to-date knowledge of products and services offered pertaining to stocked and ordered merchandise.
Education
High School Diploma -
Tulsa Union High School
Tulsa, OK05-2005
Skills
- Order fulfillment
- Order picking
- Order fulfillment coordination
- Cold storage operations
- Inventory management
- Quality assurance
- Warehouse safety compliance
Timeline
Cold Refrigeration Selector
Quick and Tasty INC. (QT Distribution Center)
06.2016 - 10.2025
Customer Service Team Lead (Warehouse)
Mathis Brothers Home Furniture
05.2010 - 06.2016
High School Diploma -
Tulsa Union High School