John H. Miller
Orlando,FL
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
24
24
years of professional experience
Work History
Branch/Store Manager
American Signature Furniture
08.2015 - 03.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Achieved sales targets consistently by motivating staff and setting clear expectations for performance.
- Set high standards of professionalism within the branch by modeling exemplary behavior during daily operations.
- Oversaw budgeting processes for the branch, ensuring proper allocation of resources while maintaining fiscal responsibility.
- Managing overall store operations, including sales, customer service, and inventory management.
- Developed a high-performing team by recruiting, training, and mentoring top talent.
Assistant Branch Manager
KAUFFMAN TIRE INC.
01.2009 - 12.2015
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed a team of warehouse staff, ensuring proper training and adherence to safety protocols.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Optimized warehouse layout for efficient storage and retrieval of products, improving overall productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Assistant Warehouse Manager/CSR/Driver
Carroll Tire Inc.
01.2000 - 12.2007
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
Education
Student Athlete -
Seminole State College
Lake Mary, FL01.2008
High School -
West Orange High School
Winter Garden, FL01.1999
Skills
- Store operations
- Recruitment and hiring
- Team leadership and coaching
- Strategic thinker
- Operational management
- Strong multi-tasking
- Highly motivated
- Decision-making skill
References
- Steve Jackson, Former Manager at Carroll Tire, 407-340-8426
- Robert Mayville, Former Manager at Kauffman Tire, 407-520-1994
- Johnny Turner, Former Corporate Manager at Kauffman Tire, 678-689-4799
- Bobby Washington, College Basketball Coach, 318-957-0101
Languages
English
Native or Bilingual
Timeline
Branch/Store Manager
American Signature Furniture
08.2015 - 03.2024
Assistant Branch Manager
KAUFFMAN TIRE INC.
01.2009 - 12.2015
Assistant Warehouse Manager/CSR/Driver
Carroll Tire Inc.
01.2000 - 12.2007
High School -
West Orange High School
Student Athlete -
Seminole State College
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