John G Hancock
Palmer,TX
Summary
In my current role I have installed hundreds of phone systems and I've 5,000 phone.
Installed thousands of network devices.
Overview
38
38
years of professional experience
Work History
I.T. Director
ATCO Products, Inc.
Ferris, TX, USA
01.1988 - 01.2012
- Part of my duties required me to act as a second level for customer service. Worked with customers to take care of issues they were having with orders placed or help to expedite orders placed. Worked to rectify complaints and bring about a solution to their concerns.
- While at ATCO I was on the management team for over 15 years and help design and develop processes that increased sales and lowered investment in inventory.
- I also worked as the IT Director for over 20 years and was directly responsible for cost saving initiatives in telephone and internet costs. Both LAN and WLAN network.
- Instrumental in having one of the earliest Wireless Local Networks installed over a 15 mile distance, this related to a savings for the company of over $1,500 per month and generated a ROI in 18 months.
- Instrumental in having a VOIP phone system installed that immediately saved the company over $1,000 per month and had a ROI in 12 months.
Master Scheduler
ATCO Products, Inc.
Ferris, TX, USA
09.1988 - 01.2012
- As the Master Scheduler I developed and enacted six different schedules for the manufacturing facility. Beginning processes, WIP and shipping schedules. Managed a team of four individuals and planned the work of over 100 shop floor employees while in that capacity.
Sales Associate
Waxahachie Autoplex
Waxahachie
01.2012 - 06.2012
- Car sales for a major automobile dealer located in Waxahachie.
Project Manager
Ip Convergence
Argyle, TX
07.2012 - Current
- Coordinated cross-departmental projects to ensure timely delivery of IT solutions and services.
- Managed project timelines and deliverables, optimizing resource allocation for maximum efficiency.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Associates - Business Management
Navarro College
Corsicana, TX01-1988
Basic Peace Officers Certification - undefined
ECSO Academy
Waxahachie, TX01-1988
Skills
- Proficient in the following:
- Microsoft Word, Excel, Access, and PowerPoint
- Microsoft Open Database Connectivity (ODBC)
- Adobe Photoshop, Adobe Illustrator, and Adobe Acrobat
- BPCS Manufacturing Software
- Novell Networking
- Windows 1 – 11
- Cisco, 3Com, Barracuda network security devices
- Network disaster recovery methods
Timeline
Project Manager
Ip Convergence
07.2012 - Current
Sales Associate
Waxahachie Autoplex
01.2012 - 06.2012
Master Scheduler
ATCO Products, Inc.
09.1988 - 01.2012
I.T. Director
ATCO Products, Inc.
01.1988 - 01.2012
Associates - Business Management
Navarro College
Basic Peace Officers Certification - undefined
ECSO Academy