Johni Cheri Rocha
San Jose,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal & Global - Customer Service & Safety
Apple
07.2017 - Current
- Fostering a culture of trust, accountability and continuous improvement to drive both in the field and administrative duties.
- Demonstrated expertise in emergencies via critical thinking and analytical assessment.
- Applied strong leadership talents and problem-solving skills to maintain safety and policy analysis of the team.
Global Volunteer Coordinator
Apple
01.2021 - Current
- Responsible for planning and coordinating volunteer events for teams at Apple with non-profit organizations
- Successfully led a beach cleanup event with 19 employee volunteers, contributed 38 hours collectively and raised $700 in 2 hours for the Santa Cruz Ocean Volunteer Center that was highlighted in the LGS department newsletter.
- Individual hours of commitment to community service, raised $2,400 in 2022.
Special Projects Field Operations (CE)
Apple
04.2023 - 12.2023
- Assessed, approved, and coordinated the security needs of various cross-functional teams across Santa Clara Valley to achieve the right outcome for Apple
- Developed and maintained partnerships with employees and vendors at all organizational levels, adeptly applied Apple policies with thoughtfulness and creativity to resolved challenges.
- Led a comprehensive project to overview the implementation of new service management software, resulting in streamlined workflows and increased productivity.
Owner Influence Menswear
Tuxedo Fashions
02.2012 - 07.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Program Manager
Tuxedo Fashions
01.2013 - 06.2018
- Developed high school initiative program as an official sponsored partnership with local high schools in San Jose School district.
- Launched a sister store as a new owner; managed business operations and marketing.
- Compassionate and dedicated to giving outstanding customer service with more than 13, 5-star yelp reviews.
Administrative Assistant
San Jose City College
08.2009 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor's degree - Communication Studies
San Jose State University
Skills
- Intercultural competence
- Community Service
- Attention to Detail
- Administrative Support
- Social Media Management
- Community Engagement
- MS Office
Certification
- AED, CPR & First Aid Cert
- Conflict Resolution and Mediation Certificate
- Diversity and Inclusion Certification ( It's never been more essential to build a supportive and inclusive workplace culture)
Languages
Spanish
Timeline
Special Projects Field Operations (CE)
Apple
04.2023 - 12.2023
Global Volunteer Coordinator
Apple
01.2021 - Current
Legal & Global - Customer Service & Safety
Apple
07.2017 - Current
Program Manager
Tuxedo Fashions
01.2013 - 06.2018
Owner Influence Menswear
Tuxedo Fashions
02.2012 - 07.2017
Administrative Assistant
San Jose City College
08.2009 - 01.2011
Bachelor's degree - Communication Studies
San Jose State University