Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Peace Onwudinjor

Anaheim,CA
Peace Onwudinjor

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
years of professional experience

Work History

Gidibase LLC (Remote)
Oakland, CA

Customer Service Specialist
06.2020 - 01.2023

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Blue Crystal Diamond Ventures (Remote)

Customer Service Representative Team Lead
03.2018 - 03.2020

Job overview

  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created reporting systems to track customer service performance and improve insight.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Cyberspace Network
Victoria Island, Lagos

Retail Sales Supervisor
07.2016 - 02.2018

Job overview

  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Assisted in driving sales through targeted product presentation and merchandising.
  • Mentored and trained sales associates for two store locations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained sales staff by selecting, orienting and training 5 full-time and part-time employees.

Cyberspace Network Limited

Retail Sales Associate
07.2015 - 07.2016

Job overview

  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained and supervised new employees to use selling strategies and apply best practices

Education

Westcliff University
Irvine, CA

MBA from Business Adinistration
04.2020

Delta State University
Delta, Nigeria

Bachelor of Science from Human Physiology
02.2014

Skills

  • Intercultural Competence
  • Problem Identification
  • Best Practices and Standards
  • Customer Order Management
  • Inputting Claims
  • Process Optimization
  • Customer Service and Assistance
  • Customer Relationship Management
  • Good Communication Skills
  • Customer Relations
  • Complaint Reviews
  • Telephone Etiquette
  • Customer Data Confidentiality
  • Issue and Complaint Resolution

Timeline

Customer Service Specialist

Gidibase LLC (Remote)
06.2020 - 01.2023

Customer Service Representative Team Lead

Blue Crystal Diamond Ventures (Remote)
03.2018 - 03.2020

Retail Sales Supervisor

Cyberspace Network
07.2016 - 02.2018

Retail Sales Associate

Cyberspace Network Limited
07.2015 - 07.2016

Westcliff University

MBA from Business Adinistration

Delta State University

Bachelor of Science from Human Physiology

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Peace Onwudinjor