Summary
Overview
Work History
Education
Skills
Timeline
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Johnia Palacios

Designer
Sunnyvale,CA

Summary

Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Barista

Boba Bliss
02.2021 - 08.2021
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Educated customers on drink offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Sharetea
06.2019 - 01.2020
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

High School Diploma -

Fremont High School
Sunnyvale, CA
05.2001 -

Skills

Persuasive Sales

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Timeline

Barista

Boba Bliss
02.2021 - 08.2021

Barista

Sharetea
06.2019 - 01.2020

High School Diploma -

Fremont High School
05.2001 -
Johnia PalaciosDesigner