Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johniece Glaspie

Missouri City

Summary

Dynamic and results-driven professional with extensive experience at Premier Daiquiris, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and team collaboration. Recognized for training staff and implementing inventory management techniques, ensuring operational efficiency and a welcoming environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier and Waitress

Pluto World
08.2024 - Current
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to manage inventory levels and restock merchandise as needed.

Cashier, Bartender, and Waitress Shift Manager

Premier Daiquiris
04.2022 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Collaborated with team members to improve service delivery and workflow efficiency.
  • Trained new staff on operational procedures and customer service best practices.
  • Implemented inventory management techniques to ensure product availability and reduce waste.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Monitored store environment for cleanliness and organization, contributing to inviting atmosphere.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Shift Leader and Cashier

Taco Bell
05.2019 - 04.2023
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members to enhance productivity and efficiency.
  • Coordinated shift schedules, optimizing labor allocation for peak business hours.
  • Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Evan E Worthing High
Houston, TX
06-2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Payment processing
  • Product restocking

Certification

  • Licensed - TABC 01/07/2024 - 01/07/2027

Timeline

Cashier and Waitress

Pluto World
08.2024 - Current

Cashier, Bartender, and Waitress Shift Manager

Premier Daiquiris
04.2022 - Current

Shift Leader and Cashier

Taco Bell
05.2019 - 04.2023

Evan E Worthing High

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