Johnine Garrison
Greensboro,NC
Summary
A dedicated team player with a stellar work ethic. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs with demonstrated talents in employee onboarding, training and familiarization with process skills. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
19
19
years of professional experience
Work History
Specialist, Training and Project Management
Lincoln Financial Insurance
12.2020 - Current
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Developed effective improvement plans in alignment with goals and specifications.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Customer Service Processing Professional
Lincoln Financial Group
11.2014 - 12.2019
- Review and process surrender request submitted by owners, agents and authorized third parties to ensure form is completed in good order
- Provided verbal and written communication with owners, agents and authorized third parties to obtain any additional requirements
- Meets and exceeds quality and productivity goals measured by management
- Notify management of any expedited cases, fraud related issues and any complaints
- Works well with others in a collaborative environment with ability to also work independently.
Platinum Customer Care Professional/ Credit Analyst
American Express
05.2007 - 10.2014
- Currently handle high-volume inbound and outbound calls on current and past due accounts for all card products business and personal
- Negotiate, collect and resolve accounts using persuasive communication skills to encourage future card usage
- Utilize negotiation and influence abilities by offering small business and consumer customers solutions using products and services from American Express Portfolio
- Compare liquidity, profitability, and credit histories of individual or company being evaluated with similar establishments to determine risk
- Compile reports regarding finance and credit data
- Analyze financial records like earnings, savings, payments and purchase of company or individual and recommend other useful financial activity for further plans
- Manage files and records, stenography and transaction and other office procedure
- Review individual or commercial customer files to identify and select delinquent accounts for collection
- Reconcile customer statements/billings
- Minimize bad debt risk and maximize accounts receivable collections
- Conduct collection calls and customer contact to collect Accounts Receivables
- Generate financial ratios, using computer programs, to evaluate customers' financial status
- Stay within acceptable performance standards and quality goals
- Proficient in MS Office environment; have knowledge of FDCPA and Fair Credit Act regulations and policies, as well as excellent consultation, persuasion and negotiating skills.
Customer Account Executive
The Answer Group (TAG)
05.2005 - 04.2007
- Inbound call center operation, servicing large commercial companies with multiple accounts
- I have provided highest level of support solution for personal computers, wireless networks, and other devices that make up end user environment.
Data Entry / Customer Service
Alliance Entertainment Corp
11.2004 - 01.2005
- Typed important information in opportune time, made outbound calls to important clients, and faxed typed documents to designated locations.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
Greensboro, NC06.2026
Bachelors - Business Administrative
Nova Southeastern University
Davie, FL01.2015
Skills
- Conflict resolution
- Energetic work attitude
- Strong organizational skills
- 5 yrs in Payments and collections
- Excellent communication skills
- Active listening
- MS Office proficient
- Creative problem solving
- Account Management
- Multi-Task Management
- Class Scheduling
- Assessment creation
- Creative Solution Development
- Leadership Development
- Classroom experience
- Program Management
Hands On Skills
- Establish and carry out departmental or organizational goals, policies and procedures
- Direct and oversee an organization’s financial and budgetary activities
- Manage general activities related to making products and providing services
- Innovate by applying new technologies in the workplace
- Consult with other executives, staff and board members about operations
- Negotiate or approve contracts and agreements
- Appoint department heads and managers
- Analyze financial statements, sales reports and other performance indicators
- Identify places to cut costs and to improve performance, policies and programs
Career Overview
To secure a position with a well-established organization in a stable environment that will lead to a lasting relationship in the field of finance and customer service. Also obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Timeline
Specialist, Training and Project Management
Lincoln Financial Insurance
12.2020 - Current
Customer Service Processing Professional
Lincoln Financial Group
11.2014 - 12.2019
Platinum Customer Care Professional/ Credit Analyst
American Express
05.2007 - 10.2014
Customer Account Executive
The Answer Group (TAG)
05.2005 - 04.2007
Data Entry / Customer Service
Alliance Entertainment Corp
11.2004 - 01.2005
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
Bachelors - Business Administrative
Nova Southeastern University
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