Creative Financial Professional committed to helping students connect with valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance.
Hi, I’m
Johnique Terrell Smith
Student Financial Aid
Baton Rouge,LA
Summary
Overview
25
years of professional experience
Work History
Home Depot
Customer Service Associate, Paint Department
11.2020 - 08.2023
Job overview
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Provided superior service to contractors by quickly fulfilling large orders and offering technical support when needed.
- Collaborated with team members to maintain a clean, organized, and visually appealing paint department.
- Improved customer satisfaction by providing expert advice on paint selection and application techniques.
- Addressed customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction.
- Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
Lowes Home Improvement
Paint Associate
02.2019 - 04.2020
Job overview
- Developed loyal customer base with attentive service, reliable product recommendations, and follow-up support.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
- Demonstrated strong attention to detail when mixing custom paint colors according to precise specifications.
- Assisted personnel with suggestions and recommendations to resolve problem.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Keiser University
Financial Aid Advisor
11.2010 - 09.2018
Job overview
- Analyzed potential risks and evaluated loan products to identify suitable options for students.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Generated and distributed statements describing outstanding and paid balances
- Evaluated loan requests and documents to verify accuracy and completeness.
- Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
- Managed accounts receivable operations and collection of all related feeds, deposits, and funds
- Supported audit process in a clear and open manner to maintain accuracy and integrity of financial data and control structures
- Posted tuition and educational fees monthly on students' account
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Maintained weekly meeting with other departments (Financial Aid/Registrar's) to review students' accounts.
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
Albertsons
Service Operations Assistant
06.2007 - 05.2011
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Implemented cost-saving measures without compromising quality through effective negotiation with vendors and suppliers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Cleaned and maintained clutter-free front-end and register area
- Welcomed and engaged customers by offering assistance with locating or retrieving merchandise
- Performed cash, card, and check transactions for customer purchases
- Cleaned and organized the store, including the checkout desk and displays
- Assisted customers promptly and politely in person and via telephone
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Albertsons
Service Operations Manager
08.1998 - 06.2006
Job overview
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained strong customer relations and effective customer service standards
- Reviewed financial reports and trend forecasts
- Motivated employees to perform at peak productivity with morale-boosting programs
- Evaluated employee performance and made recommendations for improvements
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Worked with the management team to implement the proper division of responsibilities
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Louisiana State University
Bachelors of Science in Geography
06.2005
University Overview
Skills
- Accounting Management
- Accounting Operations
- Business Operations
- NMLS Registration
- Report Preparation
- Application coordination
- Outstanding Social Skills
- Conflict Resolution
- Database Administration
- Time Management
- Attention to Detail
- Customer Service
Timeline
Customer Service Associate, Paint Department
Home Depot
11.2020 - 08.2023
Paint Associate
Lowes Home Improvement
02.2019 - 04.2020
Financial Aid Advisor
Keiser University
11.2010 - 09.2018
Service Operations Assistant
Albertsons
06.2007 - 05.2011
Service Operations Manager
Albertsons
08.1998 - 06.2006
Louisiana State University
Bachelors of Science in Geography