JOHNISHIA L. JONES
Fairburn,GA
Summary
Dynamic and customer-focused professional with over 24 years of experience in client relations, sales, and team leadership. Known for maintaining composure under pressure, delivering exceptional service, and creating positive guest experiences. Adept at problem solving, ensuring compliance with company policies, and fostering a welcoming environment for diverse individuals. Dedicated to upholding Delta Air Lines’ commitment to safety, hospitality, and elevated service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
J.L. & Associates Insurance Agency, Inc.
01.2016 - Current
- Oversee daily operations and ensure full compliance with company and state policies.
- Lead, coach, and motivate a team to deliver outstanding customer experiences and meet performance goals.
- Maintain calm, solution-oriented demeanor when resolving customer concerns.
- Foster a positive and inclusive work environment, emphasizing teamwork and professionalism.
Realtor
Independent Brokerage
01.2008 - Current
- Guided buyers and sellers through major decisions with empathy, professionalism, and integrity.
- Managed negotiations and contracts, ensuring accuracy and satisfaction throughout each transaction.
- Demonstrated adaptability and strong organizational skills while managing multiple clients and deadlines.
- Built long-term relationships through exceptional service and follow-through.
Sales & Customer Relations Agent
Allstate Insurance
03.2001 - 12.2015
- Provided personalized service to diverse clientele, clearly communicating policy information and resolving issues efficiently.
- Consistently achieved district growth goals by building trust and rapport with customers.
- Followed strict compliance and documentation standards, demonstrating accountability and precision.
- Recognized for reliability, communication excellence, and ability to manage multiple priorities.
Education
No Degree - Financial Services
Kaplan Financial Education
Atlanta, GA01-2019
No Degree - Real Estate
GA MLS Training Institute
Morrow, GA01-2006
No Degree - Insurance And Risk Management
RS Thomas Training Associates Inc.
Atlanta, GA01-2002
Skills
- Strong interpersonal communication
- Crisis management awareness
- Conflict resolution
- Maintaining professionalism during stressful circumstances
- Effective team leadership
- Cultural awareness
- Proficient in managing time and adapting
Certification
- CPR & First Aid Certified (or willing to obtain)
- Valid U.S. Passport
- Excellent Interpersonal and Communication Skills
- Flexible Schedule; Willing to Relocate and Travel Internationally
- Committed to Delta Air Lines’ Core Values of Safety, Integrity, Respect, Perseverance, and Servant Leadership
Timeline
Insurance Agency Owner
J.L. & Associates Insurance Agency, Inc.
01.2016 - Current
Realtor
Independent Brokerage
01.2008 - Current
Sales & Customer Relations Agent
Allstate Insurance
03.2001 - 12.2015
No Degree - Financial Services
Kaplan Financial Education
No Degree - Real Estate
GA MLS Training Institute
No Degree - Insurance And Risk Management
RS Thomas Training Associates Inc.
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