Derek McCombs
Brandon,MS
Summary
Proven leader and Insurance Agency Owner at Shelter Insurance, adept in financial analysis and fostering team collaboration. Excelled in enhancing client retention and developing high-performance teams. Leveraged strong communication and relationship-building skills to increase client base and loyalty. Achieved significant improvements in customer service and agency operations.
Overview
17
17
years of professional experience
Work History
Insurance Agency Owner
Shelter Insurance
12.2015 - Current
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
Independent Insurance Producer
Insurance Protection Specialists
05.2012 - 12.2015
- Streamlined customer service processes, enhancing customer satisfaction and strengthening client retention rates.
- Increased client base by implementing targeted marketing strategies and building strong relationships with potential clients.
- Contributed to the development of new insurance products and marketing materials by providing valuable feedback regarding industry trends and competitive analyses.
- Increased client loyalty through personalized service offerings, including financial planning consultations and educational seminars on risk management topics.
Insurance Agent
Alfa Insurance
05.2010 - 05.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Teacher Coach
Florence High School
08.2007 - 05.2010
- Promoted a positive classroom environment with a focus on mutual respect and collaboration among students.
- Improved student communication skills by incorporating group activities and presentations into the curriculum.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Mentored new teachers to help them successfully navigate their first years in the profession, contributing to higher teacher retention rates.
Education
BBA - Insurance, Risk Management, And Financial Planning
Mississippi State University
Starkville, MS12.2004
Skills
- Strong Verbal and written communication
- Teamwork and Collaboration
- Team Building Leadership
- Investment Management
- Relationship building and management
- Financial analysis and reporting
- Self Motivation
Timeline
Insurance Agency Owner
Shelter Insurance
12.2015 - Current
Independent Insurance Producer
Insurance Protection Specialists
05.2012 - 12.2015
Insurance Agent
Alfa Insurance
05.2010 - 05.2012
Teacher Coach
Florence High School
08.2007 - 05.2010
BBA - Insurance, Risk Management, And Financial Planning
Mississippi State University