John "Jack" McDonagh
Arden,NC
Summary
I have extensive experience cultivating account and customer bases, developing business and staff relationships, training and strategic planning. Strengths include project management with excellent interpersonal, presentation and organizational abilities. I have proven skills achieving goals in a fast-paced, multi-task environment. I am also adept at using Microsoft Office applications.
Overview
41
41
years of professional experience
Work History
NC/SC Independent Insurance Agent
10.2004 - 10.2022
- Life, Health, Med Supp and P & C offering Life, Health, Long Term Care and Medicare Supplement Coverage with multiple Carriers NPN 8296833
Inbound call center agent
Percepta Inc.
04.2018 - 01.2020
- Serving Mercedes Benz MBRACE and Volkswagen Car-Net customers
Inbound call center agent
Berkshire-Hathaway Specialty Concierge
08.2016 - 04.2018
- Representing a Medical Malpractice insurer, Berkshire-Hathaway Specialty Insurance
Inbound Call Center Agent
Sitel, Inc.
Asheville, NC
04.2014 - 07.2016
- Representing a bank headquartered in the northeastern area of the U.S.
Captive agent
American General Life & Accident Insurance Co.
Greer, SC
08.2011 - 12.2012
- Responsible for meeting the insurance needs of over 400 families
Independent Insurance Agent
MESSER Financial Group
Charlotte, NC
10.2004 - 08.2011
- Licensed to represent more than twenty Life, Health, Long Term Care, Accident and Medicaid Supplement Insurers in North and South Carolina
NC/SC Marketing Director, Health Markets
MESSER Financial Group
Charlotte, NC
11.2009 - 01.2011
- Initially, as the first salaried employee of MESSER, my position as a part-time Agent Support Specialist, involved expediting all new business for Wellpath’s Coventry Individual Major Medical Plan
Director, Agent Services
MESSER Financial Group
Charlotte, NC
11.2006 - 11.2009
- Developed a new department for rapidly growing Insurance Marketing Organization, training and increasing staff members from one to five personnel
Sabbatical
05.2004 - 10.2004
- Acquired my NC Real Estate License, NC/SC Health and Life insurance licenses
Donor Recruiter/Business Development
Community Blood Center of the Carolinas
Charlotte, NC
05.2003 - 05.2004
- Mecklenburg County
Director, Blood Services
American Red Cross
Charlotte, NC
07.1996 - 05.2003
- Managing a staff of seven, my duties included Direct Sponsor development, client relationships, blood donor recruitment and recognition activities in Mecklenburg and Iredell counties, overseeing 54,000 blood donations annually
General Operations Personnel Staff
American Red Cross
Wilmington, NC
08.1981 - 05.2003
- Twenty-two year career beginning in Wilmington, NC as a member of General Operations Personnel staff and progressing to my final position as Director, Blood Services; Charlotte, NC
Education
Postgraduate Diploma, Anglo Irish Literature -
Trinity College, University of Dublin, Republic of Ireland
Bachelor of Arts, English Literature -
University of North Carolina at Wilmington
Skills
- CRM Software
- Customer Service
- Lead Development
- Leads Prospecting
- Account Management
- Client Retention
- Cold Calling
- Customer Follow-Up
- Client Relations
- Business Planning
- Negotiation
- Regulatory Compliance
- Email Marketing
- New Client Acquisition
- Marketing Management
- Client Account Management
- Revenue Generation
- Marketing Strategies
Timeline
Inbound call center agent
Percepta Inc.
04.2018 - 01.2020
Inbound call center agent
Berkshire-Hathaway Specialty Concierge
08.2016 - 04.2018
Inbound Call Center Agent
Sitel, Inc.
04.2014 - 07.2016
Captive agent
American General Life & Accident Insurance Co.
08.2011 - 12.2012
NC/SC Marketing Director, Health Markets
MESSER Financial Group
11.2009 - 01.2011
Director, Agent Services
MESSER Financial Group
11.2006 - 11.2009
NC/SC Independent Insurance Agent
10.2004 - 10.2022
Independent Insurance Agent
MESSER Financial Group
10.2004 - 08.2011
Sabbatical
05.2004 - 10.2004
Donor Recruiter/Business Development
Community Blood Center of the Carolinas
05.2003 - 05.2004
Director, Blood Services
American Red Cross
07.1996 - 05.2003
General Operations Personnel Staff
American Red Cross
08.1981 - 05.2003
Postgraduate Diploma, Anglo Irish Literature -
Trinity College, University of Dublin, Republic of Ireland
Bachelor of Arts, English Literature -
University of North Carolina at Wilmington