Johnkeelah Smiley
Miami,FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Wayfair
Miami, FL
06.2021 - Current
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Resolved issues with the first call/email, and escalated more complex issues to obtain the necessary customer support.
- Coordinated with third-party vendors when necessary to resolve escalated customer issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Technical Support Representative
Berkeley Technology
Fort Wayne , Indiana
04.2020 - 04.2021
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Answered user inquiries to resolve computer software or operations
Personal Shopper
Saks Fifth Avenue
Palm Beach, Florida
01.2018 - 04.2020
- Managed and retained existing client accounts.
- Utilized social media platforms to engage with customers and promote products.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Education
Bachelor of Science - Computer Science
Miami Dade College
Miami, FL04-2021
Skills
- Software development
- Programming languages
- Database management
- Customer service
- Technical support
Timeline
Customer Support Specialist
Wayfair
06.2021 - Current
Technical Support Representative
Berkeley Technology
04.2020 - 04.2021
Personal Shopper
Saks Fifth Avenue
01.2018 - 04.2020
Bachelor of Science - Computer Science
Miami Dade College