JOEL GARCIA
Houston
Summary
I’m a responsible student with great communication skills, good judgment, and a flexible schedule. I would also consider myself a positive and tech-savvy individual with solid foundation in hardware and software troubleshooting. Very familiar with hardware, software installation, and network maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments. At my church, I also provide technical support, which includes operating cameras, updating software on computers, installing new projectors and other tech equipment as we receive them.
Overview
1
1
year of professional experience
Work History
Data/Customer support Specialist
Ambit Energy
- Stored completed documents in assigned locations
- Located and corrected data entry errors with thorough verification methods
- Sorted data and proofed source documents for accuracy prior to entry
- Compared data with source documents and re-entered in verification format to detect errors
- Monitored analog files to verify proper document handling and security
- Maintained logs of completed work and labor hours
- Troubleshot minor problems and reported larger technical issues
- Communicated with customers on the phone find there solutions.
Data Entry Operator
Document Solutions
- Performed general maintenance and repair
- Provided efficient and courteous service to customers at all times
- Reviewed source documents to locate and enter data in specific data fields
- Completed database updates to record required information
- Loaded machines with required media and monitored for replenishment
- Compared data with source documents and re-entered in verification format to detect errors
- Sorted data and proofed source documents for accuracy prior to entry.
Auto Glass Installation & Technician
Vision Auto Glass
01.2024 - Current
- I help with installing windshields and making sure each job is done right and safely. I also handle phone calls, help customers with questions, and schedule appointments. On the tech side, I use software to manage inventory, log service details, and track job progress. I also help keep digital records organized and make sure everything’s up to date in our system.
Education
Associate of Science - B.S in Computer Science Candidate
University of Houston-Downtown
Houston, TX06.2025
Skills
- Data Storage and Retrieval
- Office Organization
- Efficient Data Entry
- Self Starter
- Data Compilation
- Error Verification
- Data Manipulation
- Software Development
- Technology Development
- Code Requirements
- Computer Engineering
- Software Programming
- Security Planning
- Software Testing and Validation
- Microsoft Visual C
- Critical Thinking
- Java
- C#
- C
- API Design and Development
- Developing Security Plans
- Raspberry Pi
- Developing Software Applications
- Coding and Debugging
- Data Warehousing and Analytics
- Bug Fixes
- Microsoft C
- Media — Proficient
- Audio handling — Expert
- Technical Support
- Document Management
- Digital File Organization
- Customer Relationship Management
- Technology/Media — Proficient
- Problem-solving
- Customer relationship management (CRM)
- Complaint handling
- Help desk support
- Live chat support
- Technical troubleshooting
- Social media support
- Multitasking and organization
- Customer service excellence
- Equipment Repair
- System maintenance
- Documentation development
- Attention to detail
- Microsoft windows and office
- Teamwork and collaboration
LANGUAGES
Spanish
Advanced
Timeline
Auto Glass Installation & Technician
Vision Auto Glass
01.2024 - Current
Data/Customer support Specialist
Ambit Energy
Data Entry Operator
Document Solutions
Associate of Science - B.S in Computer Science Candidate
University of Houston-Downtown
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