John Lemmor Novo
Cumming,GA
Summary
Accomplished professional with a proven track record in hospitality expertise and customer service, notably at Southwest Airlines. Motivated to proceed forward in talent acquisition. Skilled in business analysis and performance motivation, adept at driving growth and exceeding service expectations with a keen focus on safety and compliance.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
04.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance per FAA requirements.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Front Desk Receptionist
Goldfish Swim School
Alpharetta, GA
10.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors, students and employees.
- Performed administrative tasks and handled transactions.
- Scheduled, coordinated and confirmed appointments and lessons.
Assistant Manager
Ross Dress For Less
Cumming, GA
12.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- General Merchandising and Sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw and assumed scheduling and staffing responsibilities.
Education
Bachelor of Science - Business Administration
Kennesaw State University
Kennesaw, GAMarketing - Business Administration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Hospitality Service Expertise
- Team Leadership
- Strategic Planning
- Performance Motivation
- Schedule Management
- Critical Thinking
- Scheduling Appointments
- Business Development and Planning
Timeline
Flight Attendant
Southwest Airlines
04.2022 - Current
Front Desk Receptionist
Goldfish Swim School
10.2021 - 03.2022
Assistant Manager
Ross Dress For Less
12.2020 - 09.2021
Bachelor of Science - Business Administration
Kennesaw State University
Marketing - Business Administration
Southern New Hampshire University