John Lisman Lisman
Richmond,TX
Summary
Dynamic and results-driven Site Associate with a proven track record at the Rosenberg Railroad Museum, enhancing customer satisfaction and engagement through exceptional service and creative marketing strategies. Skilled in cash register operation and customer service, I excel in building relationships and driving sales. Demonstrated leadership in team collaboration and adept at adapting to meet business goals. I was able to give tours, help with different tasks around property such as cleaning, and certain yard work.
Overview
2
2
years of professional experience
Work History
Site Associate
Rosenberg Railroad Museum
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Spearheaded successful marketing campaign, creatively utilizing social media platforms.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
St John XXXII
Katy, TX05.2024
Skills
Attention to Detail
Time Management
Customer Service
Leadership Qualities
Customer interaction
Workplace Safety
Customer Engagement
Decision-Making
Relationship Building
Courteous and Professional
Flexible Schedule
Client Engagement
Work Planning and Prioritization
Research abilities
Strategy Development
Friendly and Helpful
Team Cooperation
Customer Assistance
Adaptable and Flexible
Honest and Dependable
Timeline
Site Associate
Rosenberg Railroad Museum
08.2023 - Current
High School Diploma -
St John XXXII
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