Johnlouis Rodriguez
Scranton ,PA
Summary
Dynamic security operations leader with extensive experience at multiple locations and private events, adept at enhancing safety protocols and risk management strategies. Proven track record in incident response and security training, fostering teamwork and collaboration. Successfully developed emergency response plans, ensuring swift action and crowd management during critical incidents while maintaining exceptional customer service.
Experienced with overseeing large-scale security operations and emergency response strategies. Utilizes advanced risk assessment techniques to identify and mitigate potential threats. Track record of developing and implementing comprehensive security protocols to ensure organizational safety.
Overview
2026
2026
years of professional experience
Work History
Head of Security Operations
Multiple Locations
Scranton, Pittston, Wilkes-Barre, Shanendoah Pa
2020 - Current
- Led security operations across multiple locations including DreamMex Mexican restaurant & bar, SteamTown Hookah Lounge, La Chingada Restaurant & Bar, Bukanas Bar, My Little Mexico, Aqua Lounge & Bar and La Casita De Familia , ensuring compliance with safety regulations and protocols.
- Developed and implemented security policies, enhancing overall operational efficiency and risk management strategies.
- Managed security personnel, providing training and mentorship to improve team performance and accountability.
- Conducted regular assessments of security measures, identifying vulnerabilities and recommending improvements based on findings.
- Collaborated with local law enforcement agencies to coordinate emergency response plans and enhance community safety initiatives.
- Evaluated vendor contracts for security services, negotiating terms that improved service quality while reducing costs.
- Developed an efficient emergency response plan, ensuring rapid deployment of resources during critical incidents.
- Ensured compliance with local, state, federal regulations through diligent monitoring of changes in applicable laws and standards.
- Collaborated with law enforcement agencies as needed to resolve cases involving criminal activity or threats to the organization.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Physical security
- Incident response
- Security training
- Event security
- Emergency planning
- Security management
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
Timeline
Head of Security Operations
Multiple Locations
2020 - Current