Summary
Overview
Work History
Education
Skills
Timeline
Generic

John M. Trevino

San Antonio,TX

Summary

I am a motivated and adaptable IT professional with a strong desire to advance in the field, seeking a higher position to leverage my proven expertise in threat detection, incident response, and risk assessment. Demonstrated ability to rapidly acquire new skills and knowledge, coupled with a track record of consistently delivering effective security solutions. Committed to continuous learning and growth, aiming to contribute to the organization's success by enhancing its cyber defense capabilities.

Overview

2
2
years of professional experience

Work History

level technical support

04.2022 - Current
  • Provided second-, to end-users, effectively addressing, and resolving IT-related issues
  • Collaborated with the Level 1 support team to escalate and manage complex technical problems, ensuring prompt and efficient solutions
  • Aided in the implementation and maintenance of IT systems, including hardware, software, and network components
  • Conducted in-depth troubleshooting, diagnostic analysis, and root cause identification for recurring issues
  • Demonstrated exceptional customer service skills, keeping a high percentage satisfaction rate in resolving technical inquiries.

Customer Support Agent

TaskUs
11.2021 - 04.2022
  • Supplied exceptional customer service to UberEats users, addressing inquiries, resolving issues, and ensuring a positive experience
  • Demonstrated a deep understanding of UberEats' policies, procedures, and services to effectively aid customers
  • Handled a high volume of customer interactions through various channels, including phone, chat, and email
  • Resolved delivery-related concerns, payment issues, and account inquiries, ensuring swift problem resolution
  • Consistently met or exceeded performance metrics, including response time, customer satisfaction, and issue resolution time.

Education

Associate of Science - Computer Science

San Antonio College
San Antonio, TX
06.2024

High School Diploma -

East Central High School
San Antonio, TX
2021

Skills

  • Skills and Training:
  • Linus Academy:
  • Completed System Administrative Bash Scripting basics course
  • Enrolled in Kali Linux Deep Dive
  • Support Ticket System Management
  • Issue Troubleshooting

Timeline

level technical support

04.2022 - Current

Customer Support Agent

TaskUs
11.2021 - 04.2022

Associate of Science - Computer Science

San Antonio College

High School Diploma -

East Central High School
John M. Trevino