Johnmark Hinton
Project, Program And Portfolio Manager
Houston,PA
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Sr Manager, Project Services
Academy Sports + Outdoors
Houston, TX
01.2022 - Current
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Manage 26M budget to include creating the annual budget, monthly accruals and invoice reconciliation.
- Examine quarterly financials to determine business operating capacity.
- Develop proposals and presentations for internal and external audiences.
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Manage and report on annual and five-year roadmap.
- Provide strong leadership to enhance team productivity and morale.
IT Business Partner
CSAT
Houston, TX
01.2021 - 01.2022
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
Director
Cybersoft Technologies
Houston, TX
01.2008 - 01.2021
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Maintained and updated project related documents.
- Developed state level program from ground up, laying out framework, and defining roles.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supervised work of 20 team members, offering constructive feedback regarding work performance.
Help Desk Supervisor
Waste Management
Houston, TX
01.2006 - 01.2008
- Scheduled staff and delivered training materials and information.
- Reviewed employee performance and surveyed customers to determine areas for improvement.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Help Desk Team Lead
Unisys
Austin, TX
01.2005 - 01.2006
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Business Administration, Information Technology Management
Western Governors University
Skills
Project ManagementBudget PlanningMonthly ForecastsInvoice ManagementContract ManagementPeopleSoft Financial SoftwareScrum MasterProduct ManagementAgile MethodologiesCustomer EngagementRelationship ManagementStrategic PlanningTeam Development
Accomplishments
- PMP Certified
- Scrum Master Certified
- ITIL IT Services Management Essentials
- US Army Veteran (Infantry), 1989 – 1996, 2001 – 2005
Certification
Project Management Professional (PMP)
Timeline
Sr Manager, Project Services
Academy Sports + Outdoors
01.2022 - Current
IT Business Partner
CSAT
01.2021 - 01.2022
Director
Cybersoft Technologies
01.2008 - 01.2021
Help Desk Supervisor
Waste Management
01.2006 - 01.2008
Help Desk Team Lead
Unisys
01.2005 - 01.2006
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Business Administration, Information Technology Management
Western Governors University