Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Manage 26M budget to include creating the annual budget, monthly accruals and invoice reconciliation.
Examine quarterly financials to determine business operating capacity.
Develop proposals and presentations for internal and external audiences.
Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
Manage and report on annual and five-year roadmap.
Provide strong leadership to enhance team productivity and morale.
IT Business Partner
CSAT
Houston, TX
01.2021 - 01.2022
Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
Director
Cybersoft Technologies
Houston, TX
01.2008 - 01.2021
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Maintained and updated project related documents.
Developed state level program from ground up, laying out framework, and defining roles.
Provided ongoing direction and leadership for program operations.
Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Supervised work of 20 team members, offering constructive feedback regarding work performance.
Help Desk Supervisor
Waste Management
Houston, TX
01.2006 - 01.2008
Scheduled staff and delivered training materials and information.
Reviewed employee performance and surveyed customers to determine areas for improvement.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Help Desk Team Lead
Unisys
Austin, TX
01.2005 - 01.2006
Installed, modified, and repaired software and hardware to resolve technical issues.
Used ticketing systems to manage and process support actions and requests.
Education
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Business Administration, Information Technology Management
Western Governors University
Skills
Project Managementundefined
Accomplishments
PMP Certified
Scrum Master Certified
ITIL IT Services Management Essentials
US Army Veteran (Infantry), 1989 – 1996, 2001 – 2005
Certification
Project Management Professional (PMP)
Timeline
Sr Manager, Project Services
Academy Sports + Outdoors
01.2022 - Current
IT Business Partner
CSAT
01.2021 - 01.2022
Director
Cybersoft Technologies
01.2008 - 01.2021
Help Desk Supervisor
Waste Management
01.2006 - 01.2008
Help Desk Team Lead
Unisys
01.2005 - 01.2006
Master of Science - Management and Leadership
Western Governors University
Bachelor of Science - Business Administration, Information Technology Management