John Matalone
Roselle,IL
Summary
Hardworking employee enthusiastic about learning the serving field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waiter
Uncle Julio's Restaurant
11.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Truck Driver/Foreman
Falcon Moving, LLC
07.2021 - 11.2023
- Moved furniture and boxes using utility dolly and truck ramp, up to 3 full truck loads per day.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Communicated with customers courteously and professionally to drive satisfaction.
Assistant Manager
Wingstop
11.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- ServSafe Food Protection Manager Certification since 2021 with the National Restaurant Association.
Bakery Team Member
Whole Foods Market Inc
04.2014 - 10.2018
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Server
Buffalo Wild Wings
09.2012 - 01.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host/To-Go Server
Applebees Rmh
08.2011 - 08.2012
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Applied Science - General Studies
College of DuPage
Glen Ellyn, IL06.2014
High School Diploma -
West Chicago Community High School
West Chicago, IL06.2011
Skills
- Guest Engagement
- Food Inspection
- Safe Food Handling
- Food Running
- Waste Prevention
- Food Storage
- Kitchen Equipment Operation
- Recruitment
- Staff Management
- Customer Engagement
Certification
- Certified Food Protection Manager, 1/11/2021 to 1/11/2026
Timeline
Waiter
Uncle Julio's Restaurant
11.2023 - Current
Truck Driver/Foreman
Falcon Moving, LLC
07.2021 - 11.2023
Assistant Manager
Wingstop
11.2018 - 06.2021
Bakery Team Member
Whole Foods Market Inc
04.2014 - 10.2018
Server
Buffalo Wild Wings
09.2012 - 01.2014
Host/To-Go Server
Applebees Rmh
08.2011 - 08.2012
Associate of Applied Science - General Studies
College of DuPage
High School Diploma -
West Chicago Community High School